Godbunny Casino - Pelaajan tili on avattu uudelleen sulkemispyynnöstä huolimatta.

On April 21st I asked to permanently close my account because I have a gambling addiction, they closed the account, then on May 2nd I asked to reopen the account and they re

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Godbunny Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• What was the casino's process when reopening your account? Please provide a detailed explanation if applicable.
• Have you asked the casino for a refund due to failed player protection already? With what result?
• Could you please share with me your recent communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I can no longer log in to the casino, they blocked me after I requested a refund. On April 21st I requested a permanent closure of my account due to gambling addiction, they closed the account. On may 2nd I requested a reopening of the account and they sent me an email asking why I wanted to reopen the account, then I just wrote that I wanted to reopen the account because I wanted to play here, and they reopened my account. I deposited 800 euros after they reopened my account

Dear Dragan1989,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Munya (munya.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Dragan1989,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from Godbunny Casino to join this conversation and assist in addressing the complaint.

Dear Godbunny Casino,

Could you please provide your comments regarding this matter?

Thank you in advance for your cooperation and for sharing any relevant information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.