Glitchspin Casino - Pelaaja pyytää hyvitystä tiliin liittyvän ongelman vuoksi.

hello there today I played on a glitch spin casino and I deposited Fr.20 and I was made by a deposit match of 100% and 75 free spins. I played my 75 free spins and I also activated my deposit match so all in all I had €47 altogether with both bonus activated €7 from the free spins with the 45 times wage of requirement which is €350 and a €40 deposit and they were 40 times away which is 1600 I was praying and I reached €229 and then all of a sudden I completed the deposit awkwardly and all of a sudden it showed that I completed my deposit match which is €1600 before my free spins wage between €315 it don’t make sense. how did I complete the higher number before the lower number? So what did they said that I remove that account? So I had to weigh on my free spins and then all of a sudden I finish my free spins and free spin raging and they took €172 out of my account they said it was from the free spins wage in the max limit. I find this unfair because I thought the money was tight to the deposit match bonus cause that was much longer and it was €1600 and it took a long time to complete. How did I finish the one? Did I finish the 1600 before the €315 weighing it don’t make no sense and why was all my money tied up in the free spins weighing why wasn’t it distributed with my deposit match and my real available balance? It was all added to my free spins and the other thing I was missing some real funds as well when I was playing I would like a full refund on my missing €172 and I would rate this casino for out of 10 because they added my money order the free spins when I had deposit match and I had a real balance so they could add it onto that ad to Frisbees cause they wanna cut it off and how did I complete my deposit of €600 before the €315 it don’t make sense. I need a full refund or I will take this to the higher ups and I will take it to the casino. to the casino representatives or anything anything I need my refund because they don’t make no sense if they can explain it to me if they can explain how did I raise you the 1600 before the €315 I would gladly just finish the complete but other than that it don’t make no sense. How did I finish my €1600 wage before my €315 we doing it? Don’t make sense in that last party I was just left the €350 weighing from the free spins so it don’t make no sense. I should be completing the free spins first which is €315 and then I could complete the €1600 wage doing that makes sense but I’m finishing the higher before the lower they don’t make no sense so I would like a full refund please

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better understand your situation, please allow me to ask you a few questions:

1. Could you please send me a link or a screenshot of the bonus you activated and played with?
2. Do I understand correctly that the issue is that the casino inaccurately capped your winnings?
3. Additionally, could you please clarify whether you were utilizing multiple bonuses simultaneously?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Attila

Dear Neddyyy16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes Gello yes I have a screen shot as shown it shows it says credited 80 chf however that was my balance at tge tine and it changes every time tge casino intern have data and files including my play why was it merged into one balance

I’d like an explanation and a refund please abd yes alk bonuses were active simultaneously and together they credited abd added into a single balance

Hello Neddyyy16,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Okay sure thing looking forward to her response thanks

Dear Neddyyy16, thank you for your response. Do I understand correctly that the bonus has been activated without your request?

Additionally, could you please attach a screenshot of your bonus history?

Thank you in advance for your reply.

Yes as stated before the wagering was distributed unfairly and I want a refund thank you and they intentionley left me with the free spins at the last second and added it all together i want a refund

They added everything ti the free spins i want a refund thanjs as they didn’t add the balance sepreatly they added it together and forced the wagering ti the free spins instead of the other bonuse or real balance

Dear Neddyyy16, thank you for your response.

In order for me to properly asses the issue, could you please share your game history? I suggest requesting the complete game history directly from the casino in Excel format. The game history should cover the whole of the relevant period.

Thank you in advance for your reply.