GG.BET Casino - Pelaajien kotiutukset ovat viivästyneitä ja maksamattomia.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you accumulated your winnings with or without an active bonus?
• Could you let us know how long did your last successful withdrawal took to be processed?
• Have you utilized the same payment method as in your previous withdrawals?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila,

Thank you for taking up my case. Answers below:

• No bonus. All winnings were accumulated without any active bonus. There is no wagering requirement or bonus condition attached to these funds.
• My last successful withdrawal took approximately 4–5 days to process. Prior to that, withdrawals were often processed much faster — sometimes within hours. The current requests have been in "New" status for 13+ days with no movement at all.
• Yes, the same payment methods throughout — Interac e-Transfer and Mastercard. Both are the same methods I have used for previous successful withdrawals from GGBet(both were working), and both are also the methods I used to deposit. So the payment details are verified, unchanged, and have worked before.

I would add that my KYC verification is fully completed, including the additional selfie-with-ID and handwritten note GGBet specifically requested.

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear saitbojj,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from GG.BET Casino to join this conversation and assist in addressing the complaint.

Dear GG.BET Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear saitbojj,

Thank you for providing the detailed information. We understand that waiting for your withdrawals can be frustrating, and we appreciate your patience.

We have reviewed your withdrawal requests and can confirm that they are all in "New" status and are being processed normally. At the moment, there are no issues with any of the listed transactions.

Please note that the processing time for withdrawal requests may vary depending on the procedures required to comply with regulatory standards and the Company's internal policies. The processing timeframe and order are determined individually for each transaction. These measures are necessary to ensure the security and integrity of all transactions.

At this time, your withdrawal requests remain active and are progressing according to our procedures. We kindly ask for your continued patience while the processing is completed.

Thank you for your understanding and cooperation.

Dear GG.BET Casino,

Thank you for your response and for your continued cooperation.

We appreciate the update regarding the player's withdrawals. However, according to the information provided by the player, one of the withdrawal requests was rejected due to a technical issue on your side after remaining in "New" status for more than 15 days, and several withdrawal requests are still pending.

Could you please provide us with an estimated timeframe for when the outstanding withdrawals are expected to be processed? Additionally, we would appreciate it if you could confirm whether any further issues are preventing the release of the remaining funds or whether the player can expect all pending withdrawals to be completed within the reasonable timeframe.

We look forward to your response.

Dear all,

Thank you for your patience.

Regarding the withdrawal that was cancelled, we can confirm that it was rejected due to a technical issue on our side. The player was informed of this via email. The funds were returned to the player's balance, allowing a new withdrawal request to be submitted.

As for the remaining withdrawal requests, they are currently being processed in accordance with our standard review procedures. At this time, there are no additional actions required from the player. We kindly ask for a little more patience while the review is completed.

Thank you for your understanding.

Dear saitbojj,

Thank you for your response and the update regarding your withdrawals.

Could you please let us know how much you have successfully withdrawn so far and what the remaining balance is that you are still waiting to withdraw?

I look forward to your response.