GG.BET Casino - Pelaajan kotiutus on viivästynyt ja hylätty.

I have waited for 3 weeks for them to proceed with my withdrawal. At first they asked for the same identification like other sites, and it got accepted and verified. Since then they keep evading my emails regarding the timeframe they would proceed with my withdrawal. After 3 weeks they rejected my withdrawal. I keep getting the same response from their online support :"Sorry, but I've already stated, that there is no timeframe for completion that I can give you." No timeframe means they do not have to proceed with it at all...

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Dear marcimarci111, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with GGBet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

I have not made any successful withdrawals before

I have 0 bonus, never had any

Dear marcimarci111,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Ive forwarded emails and sent you screenshots too. Thank you

Thank you very much, marcimarci111, for your cooperation. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear marcimarci111,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite GGBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s withdrawal has been rejected and he was not able to receive his money?

Thank you in advance for providing the information.

Just as an additional info, the 4th withdrawal was also rejected after 2 weeks (171 828.59 HUF): "We want to inform you that the payment method you use is temporarily unavailable due to technical reasons". Ive tried another method today, but when I asked will my case get any kind of iportance or elevation so i would have to wait another 2-3 weeks for a rejection they said: "We would like to inform you that each withdrawal request is reviewed individually, and processing times may vary."

Dear marcimarci111,

Thank you for your feedback. We have reviewed your case and would like to clarify the situation in detail.

The first three withdrawal requests were rejected due to insufficient balance. You submitted withdrawal requests while continuing to use your funds, which resulted in an amount lower than the requested withdrawal at the time of processing. Consequently, the system automatically declined those requests.

Regarding your most recent withdrawal, as was already communicated to you via email, the payment method you selected was temporarily unavailable due to technical reasons. This is why the withdrawal could not be completed at that time.

As for withdrawal processing times, please note that according to Rule 8.3.1 of our Terms and Conditions:

"The processing time for withdrawal requests varies depending on the procedures required to comply with regulatory standards and the Company’s internal regulations. Processing times and procedures are determined individually by the Company for each transaction. These measures are necessary to ensure the security and integrity of all transactions. Additional checks will be conducted at irregular intervals and are essential to confirm all details."

We can also confirm that a new withdrawal request was submitted on October 25, and it is currently under review. Please allow the necessary time for it to be processed in accordance with our internal procedures.

Thank you for your understanding and patience.

Best regards,

GG.BET Team

Dear GG.BET Team

Dear GG.BET Team,

Does this procedure usually take 2–3 weeks? And after waiting that long, you reject it due to a "technical issue" — only for me to start the same process again and wait another few weeks?

I have played on more than 20 different betting sites, and I have never experienced such constant issues and delays. After one and a half months, it truly feels like you simply do not want to pay out my winnings. It seems you are deliberately delaying withdrawals, hoping that I might play again and lose my balance, so you wouldn’t have to pay anything at all.

I have met every requirement and my winnings are completely legitimate, not bonus funds. Hiding behind internal procedures and indefinite "review times" is unacceptable and unprofessional.

Dear GGBet Casino Team,

Thank you very much for the update!

We would appreciate it if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear Martina,

Thank you for your message.

As we have already informed earlier, each withdrawal request is reviewed individually. Until all necessary verification procedures are fully completed by the relevant department, the transaction cannot be finalized.

Please rest assured that the case is being handled with full attention and care. We kindly ask you to wait for the successful completion of the withdrawal process - there is no reason for concern at this stage.

Thank you for your understanding and cooperation.

Kind regards,

GG.BET Team

Dear GGBet Casino Team,

I completely understand that these reviews can take some time to be properly and carefully examined. I truly appreciate you doing so!

I just wanted to kindly check in and ask if you could please let us know once there are any updates, as the player has been waiting for some news for about six weeks now.

Thank you so much in advance for your time and help — it’s truly appreciated!

Dear Martina,

We confirm that we will immediately inform you once there are any updates regarding this case. As previously mentioned, the user has already been informed about the reasons for the unsuccessful withdrawal attempts, all of which were based on valid grounds verified by our financial and security departments.

Please also note that, according to our internal policy, the processing time for withdrawal requests begins from the exact moment the request is created, not from the date of any prior communication or earlier attempts.

We assure you that our team continues to monitor this matter closely, and we will provide an update as soon as any progress is made.

Best regards,

GG.BET Team

Thank you GGBet Casino for the update!

Dear marcimarci111,

Has there been some progress? Have any of your requests been processed?

No, nothing...

Just like with the previous ones. No email, no update. "Just wait"

But as I read the comments online, it is not unusual to have your customers wait for a ridiculous amount of time. And usually they just keep denying and you just give up... I am losing hope that this ~440 EUR will be lost and I can't do anything

Dear marcimarci111,

I understand you are becoming hopeless, but dont do so just yet!

Dear GGBet Casino Team,

We would appreciate it if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear marcimarci111,

We completely understand your frustration and truly regret that this situation has caused you inconvenience. Please rest assured that you will receive your funds - we operate fully legally and transparently under a valid license, and every withdrawal request is processed in accordance with the established regulatory standards.

Your case is currently under review by our financial department. While these procedures can occasionally take longer due to additional security and compliance checks, they are a necessary part of ensuring the safety and integrity of all transactions on our platform.

We sincerely appreciate your patience and understanding while we complete the process. Your withdrawal will be finalized as soon as all internal checks are concluded.

Dear Martina,

We have contacted our financial department regarding this case. They confirmed that the user’s withdrawal request is currently undergoing standard verification and compliance checks. Once these procedures are completed, the withdrawal will be processed accordingly.

We will make sure to inform you immediately once there is any progress or status update on this case.

Best regards,

GG.BET Team

Dear GGBet Casino Team,

Thank you for the update!

We would be grateful if you could handle this matter at your earliest convenience and let us know once there’s any progress. Thank you again for your kind assistance.

Dear Martina,

Thank you for your message!

We truly appreciate your follow-up and attention to this case. As we mentioned earlier, the withdrawal request in question is still undergoing standard verification procedures in accordance with our internal regulations and licensing requirements.

We’ve reached out to our financial department once again to ensure that the process is being handled as efficiently as possible. As soon as there are any updates or changes in status, we will immediately inform you.

Thank you for your patience and understanding - we’re doing our best to finalize this matter as soon as possible.

Best regards,

GG.BET Team

There still hasn't been any payout. It was requested on the 25 of October for God's sake. It is truly ridiculous.

"We’ve reached out to our financial department once again to ensure that the process is being handled as efficiently as possible. As soon as there are any updates or changes in status, we will immediately inform you." There is no follow up, no update nothing. Martina, is there any way I can ask for legal assistance? we are talking about 440 Eur which hasn't been returned to me for 2 months now.

Dear marcimarci111,

I completely understand how stressful and disheartening this situation must feel, and it’s natural to feel frustrated or exhausted. While you are, of course, free to seek legal assistance if you wish, please understand that we are only mediators and not a legal authority. So we unfortunately cannot help you with that and I sincerely wish we could do more to help, and we truly empathize with the difficulties you’re experiencing.

Dear GGBet Casino Team,

We would be very grateful if you could kindly prioritize this case and keep us informed of any progress as soon as possible. Thank you in advance for your time and cooperation.

Dear all,

Thank you for your messages and for following up.

We’ve just contacted our financial department regarding this case, and they have confirmed that the transaction is currently undergoing its final mandatory verification checks.

We kindly ask for a little more time - the process is nearing completion, and the player will receive their funds soon.

We sincerely apologize that this situation has caused negative emotions and inconvenience for the player. Please rest assured that the case is being treated with high priority, and we will notify you immediately once it is fully completed.

Best regards,

GG.BET Team

Dear GGBet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear marcimarci111,

please, let me know once you receive the money. Thank you very much in advance

Just checked it. No follow up from GG. No email why. No reply to my emails. I am truly losing it. Ive been waiting for 2 months now.

I d really appreciate if GG would tell me exactly what to do to get my RIGHTFULLY EARNED MONEY back!

Dear GGBet Casino, can you please give us an update?

"Your account was blocked in accordance with the GG.BET Terms and Conditions. You can find the extended information in the rules in Section 17.3 (subsections 1-3) for violating the website rules, and 8.7 and 8.12."

I managed a chargeback because they have denied 2 of my withdrawals. For obvious reasons i thought this is a scam so i asked for a chargeback. Now they suspended my acc and took my money with it.

How can these sites be legal? My bet is that they are not right GG? You guys are worm on the body of society and all you do is pull everyone down so you can have a better meal for yourselves tomorrow. Truly outrageous and frankly this behavious should be included in the crimes against against humanity section

Thank you GG bet for stealing 130 000 HUF (340 EUR) from me.

Thank you casino bet for assisting me, but these cases are lost from the get go, i beleive.

I understand that a chargeback is considered a serious matter for the casino, and that the casino has the right to seek compensation for any losses resulting from it. They also have the right to close an account if necessary. However, forfeiting a player’s entire balance is a much more complex and debatable issue. I would like to encourage the casino to carefully review the situation and ensure that any decision, whether to retain the funds or refund the player, is based on clear, valid grounds.

Dear all,

We would like to clarify the situation in detail so that you both have a full and accurate picture.

First of all, the account was blocked in accordance with Section 17.3 (subsections 1-3) of our Terms and Conditions, which allow us to:

• notify a user about a violation;
• suspend the account;
• or close the account with or without prior notice,

in cases where the rules of the website are breached.

In this situation, the violations were directly related to Section 8.7 and Section 8.12 of the Terms:

• 8.7 clearly states that by depositing funds, a user agrees not to initiate or attempt a chargeback, and must reimburse any losses caused by such actions.
• 8.12 requires that all deposits must be confirmed, cleared, and not charged back before a withdrawal can be processed.

Since the user initiated a chargeback, this alone constitutes a direct breach of these rules.

Additionally, we would like to emphasize an important fact for full transparency:

The user had only one deposit on the account - and that deposit was returned back to them through the chargeback.

Therefore, the claim that we "took" or "stole" funds is not accurate. The user has already recovered the only amount ever deposited, and no additional funds were removed or withheld by us. For this reason, the statement about losing 130,000 HUF (340 EUR) does not reflect the actual balance or transaction history on the account.

We fully understand the point that account closure and balance forfeiture must always be evaluated carefully. In this case, however, the forfeiture does not apply, because there were no additional verified funds remaining on the account after the chargeback. Only the refunded deposit existed.

We appreciate your balanced approach, and we confirm that the situation was reviewed thoroughly before any action was taken. The decision is based strictly on documented rule violations, not on subjective judgment.

Finally, we want to stress that we operate legally, fully comply with all regulatory requirements, and hold an official license. All decisions are made in accordance with the platform’s Terms and Conditions, which users agree to during registration.

Best regards,

GG.BET Team

Dear GGBet Casino Team,

Thank you very much for providing all the information regarding this case. Your arguments are clear and fully understood.

When possible, could you please send me proof of the chargeback, along with confirmation that the player’s deposit was returned to them? You can send it directly to my email address (martina.b@casino.guru).

Thank you in advance for your cooperation.

Dear Martina,

Thank you for your message, and please accept our apologies for not providing the requested documentation sooner.

We are still in the process of clarifying the details with the billing provider in order to obtain the necessary proof of the chargeback, as well as formal confirmation that the player’s deposit was returned to them. Unfortunately, this procedure is taking a bit longer than expected.

We kindly ask for a little more time while we finalize everything with the billing team. As soon as the documentation is ready, we will forward it to your email.

Thank you for your patience and understanding.

Best regards,

GG.BET Team

Dear GGBet Casino Team,

Thank you very much for the update!

We would appreciate it if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear Martina,

Thank you for your patience and for waiting.

At the moment, we are awaiting a detailed response from the external provider. Unfortunately, the reply has been delayed. We kindly ask for a little more time to gather all the necessary details and provide you with a complete and accurate response.

Dear GGBet Casino Team,

once you receive all the necessarily details, please let us know immediately,

Thank you so much in advance

Dear Martina,

We’ve just sent you an email with additional information regarding this case.

Thank you for reviewing it.

Dear marcimarci111,

I understand your frustration, when you have been waiting so much time for your withdrawals. But issuing chargeback on funds deposited or spent at the casino is considered a severe violation of the casino’s Terms & Conditions. It bypasses the agreed rules for deposits and withdrawals and is regarded as financial abuse. Engaging in chargebacks can result in permanent account closure and forfeiture of winnings.

For these reason, we cannot uphold your complaint, and it is rejected as unjustified. For future reference, we strongly advise refraining from initiating chargebacks on any online casino funds.

Thank you for your understanding, and I’m sorry we couldn’t provide a more favorable resolution. If you encounter other issues with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We are always here to assist you.