GG.BET Casino - Pelaajan kotiutus on viivästynyt.

GG.bet are trying to scam me off my hard earned money.

23/04/2026 I submitted a withdrawal of 65.7 USD, it is currently 5 days and still counting without it be paid. Whenever I chatted with their support their response are always the same, promised it will be paid at it end nothing, I have been exercising patient now im afraid that I might lose my money if care is not taken.

When I go through their terms and conditions it was stated that withdraw only takes a maximum of 24 hours, but my has long exceeded.

Below are the screenshot of their response concerning the issue.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Eugene2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Eugene2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Casino Guru Team,

I would like to provide an update regarding my complaint.

As of today, I am yet to receive my withdrawal of $65, which has been pending since April 23, 2026, despite completing all required KYC verification. The casino has responded, but the issue remains unresolved and no payment has been made.

I kindly request your continued assistance in following up on this matter and helping to ensure a prompt resolution.

Thank you for your support.

Best regards

Dear Eugene2,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Eugene2,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite GG.BET Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Eugene2,

We are glad to inform you that your withdrawal request in the amount of 65.70 USD has been successfully processed and completed.

Transaction ID: 19cfa3ee-1d18-409e-9ad7-adb9bd0a7e25

We appreciate your patience and cooperation during the review process.

Additionally, we would like to express our gratitude to Martina and the Casino Guru team for the opportunity to participate in the resolution of this case and provide clarification on the matter.

Best regards,

GG.BET Team

Update: My withdrawal has now been successfully paid.

Thank you for your assistance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Eugene2,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martina