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i've been trying to verify myself with ggbet for ages first they wanted photos of my viscard forn on the back then the id forn on the back then both together id visa card on the front then a selfie first with my visa card then with my id then both together i sent them everything then wrote something from my bank card the payouts on vis were canceled 3 times first because of a computer error where they supposedly because i haven’t gone through the kyc yet but i have had a number of payouts before without any problems it also went super fast then the error came and then the kyc they push the payout to infinity thousands of emails where i sent a number of documents my bank statement also as an address and bank proof they also have it so i finally made a payout to my bank account they didn’t cancel the payout but the money is still watching in my casino account I hope you can me help I'm completely confused

ich versuche mich schon ewig bei ggbet zu verefiziern erst wollten sie photos von meiner viscard forn hinten dann den ausweis forn hinten dann beide zusammen ausweis visakarte vorne dann ein selfie erst mit meiner visakarte dann mit meinem ausweis dann beide zusammen alles habe ich ihnen geschickt dann schrieben sie irgendwas von meiner bankcarte die auszahlungen auf vis wurden 3 mal abgebrochen erst wegen einem computerfehler bei denen dann angeblich weil ich die kyc noch nicht durchlaufen habe aber ich habe vorher etlich auszahlungen ohne probleme gehabt das ging auch superschnell dann kam das mit dem error und dann die kyc sie schieben die auszahlung bis ins unendlich tausend emails wo ich etliche documente geschickt habe mein bankauszug auch als adress und bank proof haben sie auch also hab ich dann als letztens eine auszahlung zu meinem bankkonto gemacht sie haben die auszahlung zwar nicht abgebrochen aber das geld ist in meinem casino konto trotzdem zusehn ich hoffe ihr könnt mir helfen bin schon völlig konfus

Dear stephan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Hello all,

Just to clarify, the verification dept. received the requested document on 16.03.2022 20:40:18 (UTC),

Date Processed: 16.03.2022 20:41:44 (UTC)

The withdrawal request was approved immediately upon KYC completion. Since this is a bank transfer, it may take 3-7 working days for money to be cleared.

Thank you!

Best of luck,

GG.bet

Hello everyone,

Thank you very much GG.bet Casino for your assistance.

We received an email from stephan that we can consider this complaint resolved. Therefore will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.