Gate 777 Casino - Pelaajan tili on suljettu.

My account has been blocked by Gate777 without having any valid reason. Please take action against this fake gaming site and also ban licence promptly.

Dear kumarmanoj9540147,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm if you passed the full KYC verification, or at least submitted the identity documents for verification?

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

Have you contacted the casino to ask about the reason your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Could you please confirm if you passed the full KYC verification, or at least submitted the identity documents for verification?

Not asked for kyc till now.

Have you made any successful withdrawals from this casino before?

No

Did you accumulate your winnings with or without a bonus?

Without bonus

Have you contacted the casino to ask about the reason your account was blocked?

Yes but they didn't reveal reason

Please forward me the email you received from the casino after your account was blocked. My email address is veronika.f@casino.guru. Please include all the other communication between you and the casino customer support that could be relevant to the investigation of your case. Kindly note that we need as many details from you as possible so that we can continue with the resolution of your complaint. Thank you for your cooperation.

Dear kumarmanoj9540147,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sent

Thank you very much, kumarmanoj9540147, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you kumarmanoj9540147 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Gate 777 Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear kumarmanoj9540147,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact eCOGRA – an alternative dispute resolution service (https://ecogra.org/forms/adr-dispute-step-1) and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. The next step would be contacting the Malta Gaming Authority itself (https://www.mga.org.mt/player-hub/lodge-a-complaint/). Please let me know if you need help with filling the form or how the ADR responded if you can do this on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Kind regards,

Peter