Gangsta Casino - Pelaajien kotiutukset viivästyvät.

Hello, I had winnings on the GANGSTA casino. They've been paying me out in €400 increments, as that's the maximum withdrawal allowed. You can have three active withdrawals at a time. The last payment was on Friday the 12th, and since then, nothing. I have €1600 left in my account with real money and three active €400 withdrawals dated December 8th, 10th, and 12th, 2025. The casino has been giving me the runaround, and as of today, December 19th, I haven't received any news about the money. I'm extremely desperate because I've never had this payment problem at any other casino. I urge you to resolve this.

hola tuve ganancias en el casingo GANGSTA, me han ido pagando en cantidades de 400 ya que mas no se puede sacar en un reintegro, se pueden tener 3 reintegros acitivos. El ultimo pago realizado fue el dia 12 viernes, desde entonces nada de nada, quedan 1600 euros en la cuenta con dinero real y 3 reintegros activos de 400 euros con las fechas 08/12/25,, 10/12/25 y 12/12/25, el casino ha contestado con largas , a dia de hoy 19 de diciembre no tengo ningúna noticia del dinero, estoy sumanente desesperado ya que nunca me habia pasado en ningún casino habia tenido esta problematica de pagos, ruego se solucione

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear manelas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru

We’ve reopened this complaint at the request of manelas. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The player sent us the following message:

Hello, I want to continue with my complaint. The last day I received my last withdrawal of 400 was Friday the 26th, and today is the 4th. I've never experienced such treatment with withdrawals. It seems that Gangsta Casino's policy is to delay payments so you gamble them away. I've been playing at online casinos for 13 years and I've never seen anything like this. It's very frustrating and upsetting.

Dear manelas,

• Please send me a screenshot of your transaction history, showing the current pending withdrawal requests in your account.
• When was the last time you successfully received a payment from this casino?
• How many pending withdrawal requests are currently in your account? Please specify the amounts and the exact dates when you submitted these withdrawal requests. Thank you for your cooperation.

The screenshot shows the three outstanding withdrawals. The oldest is from December 12th, and the other two are from December 19th and 26th. The last payment was processed by the casino on December 26th, and as of today, January 8th, I haven't received anything else. The amounts are €400. Initially, payments were faster, but as time goes on, I haven't received my withdrawals. I imagine the casino is hoping I'll spend the money. This has never happened to me before with any casino, and I hope it doesn't happen to anyone else.

En la captura de pantalla salen los tres retiros que quedan por pagar , el mas antiguo es del dia 12 de diciembre, los otros dos son del dia 19 y 26 de diciembre, respecto al ultimo pago se realizo por parte del casino el dia 26 de diciembre, estando hoy a 8 de enero no he recibido nada mas, los montos son de 400 euros, se empezo pagando con mas rapidez y a menudo que pasa el tiempo los cobros por mi parte no se reciben imagino que con la intención por parte del casino de que los gastes, nunca jamas en mi vida me habia pasado esto con ningun casino, deseo que no le pase a nadie mas

Hello, I still haven't received my money. Since the last payment was made on December 26th, I haven't received anything as of January 9th. The delay is incredibly excessive. Up until the 26th, I was receiving an accepted payment of 400 (the maximum allowed at Gangsta Casino), but to this day, I haven't heard anything about my money. I'm very upset about the situation with this casino, as this has never happened to me in my 12 years of playing casinos. I send them emails, and they always reply with the same thing. I don't know what to do anymore.

Hola, sigo sin recibir mi dinero, desde el 26 de diciembre que se realizo el ultimo pago no he recibido nada a dia 9 de enero, la demora es increíblemente exagerada, hasta el dia 26 recibia un pago aceptado de 400( maximo que permiten en gangsta casino ) pero a dia de hoy no se nada de mi dinero, estoy muy indignado por la situación con este casino ya que en 12 años de casinos nunca me habia sucedido, les mando mails y siempre me contestan los mismo, ya no se que hacer

Dear manelas

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

thank you so much

muchas gracias

Hello manelas,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Gangsta Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

The screenshot shows the three outstanding withdrawals. The oldest is from December 12th, and the other two are from December 19th and 26th. The last payment was processed by the casino on December 26th. As of today, January 14th, I haven't received anything else. The amounts are €400. Initially, payments were faster, but as time goes on, I haven't received my withdrawals. I imagine the casino is hoping I'll spend the money. This has never happened to me before with any casino, and I hope it doesn't happen to anyone else.

My username at Gangsta casino is *****, they no longer respond from KYC and as I explained, I haven't received any deposits since Friday the 26th. I've attached the screenshot I already submitted showing the three pending withdrawals and with more precise details of the oldest one. If you need more specific information, please ask.

En la captura de pantalla salen los tres retiros que quedan por pagar , el mas antiguo es del dia 12 de diciembre, los otros dos son del dia 19 y 26 de diciembre, respecto al ultimo pago se realizo por parte del casino el dia 26 de diciembre, estando hoy a 14 de enero no he recibido nada mas, los montos son de 400 euros, se empezo pagando con mas rapidez y a menudo que pasa el tiempo los cobros por mi parte no se reciben imagino que con la intención por parte del casino de que los gastes, nunca jamas en mi vida me habia pasado esto con ningun casino, deseo que no le pase a nadie mas

Mi nombre de usuario en Gangsta casino es *****, ya no contestan desde kyc y como he explicado desde el viernes 26 no recibo ningún ingreso, le adjunto la captura que ya presenté con los tres retiros pendientes y con los datos más exactos del más antiguo, si necesitan más cosas concretas pidanlas

Dear player and Guru administration, we have seen and understand that this player was unable to receive their payment for some time due to the heavy workload during the first month of the new year. Payment systems are sometimes overloaded with transactions, etc.

At this time, after checking with the finance department, the player's funds were sent today and they should receive them soon.

Sincerely, Gangsta Casino

Dear Gangsta Casino, thank you for the update.

Dear manelas

At this point it should only be a matter of time before the payment reaches you.

I will keep this complaint opened until your confirmation regarding successful withdrawal.

Please let me know as soon as you receive the payment.

Dear manelas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Lucia
Casino.Guru