Gangsta Casino - Pelaajan kotiutus viivästyy merkittävästi.

The casino has a maximum withdrawal limit of €400 per transaction. I have already successfully completed the full KYC verification process, and my identity is approved.

To give you some context, even my very first withdrawal request took about a month to be processed and finally paid out.

Following that, I requested my next withdrawal on April 15, 2026. However, this second withdrawal request has been left "pending" ever since. It has now been 51 days since April 15th, and up until today (June 5, 2026), the funds have still not been processed or paid out.

I have contacted their customer support multiple times to ask about this extreme delay, but I have not received any proper explanation or progress.

Since I have followed all the rules and my account is fully verified, there is no legitimate reason for making me wait this long. I kindly ask for your help in investigating this matter and urging the casino to process my remaining withdrawal.

Thank you very much for your time and assistance.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did you accumulate your winnings with or without a bonus?
• What types of games did you play to accumulate these winnings?
• Which payment method did you choose for processing your withdrawal requests?
• What explanation has the casino customer support provided for delaying the payout of your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Thank you for your response and for taking on my case. Here are the answers to your questions to clarify the situation:

1. Did you accumulate your winnings with or without a bonus? I accumulated my winnings using the First Deposit Bonus. I made sure to strictly follow all the bonus terms and conditions, including the maximum bet limits and wagering requirements.

2. What types of games did you play to accumulate these winnings? I only played slots to accumulate these winnings.

3. Which payment method did you choose for processing your withdrawal requests? I chose USDT (ERC-20) for both my withdrawal requests.

4. What explanation has the casino customer support provided for delaying the payout of your winnings? The casino has not provided any specific or concrete explanation for the delay. Every time I contact customer support to ask about my pending withdrawal, they only give me a generic response saying that they will "forward the issue to the relevant department." Despite their promises, no action has been taken, and I have been left waiting with no progress for over 50 days.

Since my identity is fully verified and I have honored all the platform's rules, there is no justifiable reason for them to hold my funds like this.

Thank you again for your assistance, and please let me know if you need any further information or screenshots.

Best regards

Could you please specify the exact names of the slots you played while your bonus was active?

Also, kindly forward me all the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. I appreciate your time and cooperation.

Hello Veronika,

Thank you for your follow-up.

Regarding the exact names of the slots I played while the bonus was active, I am unfortunately unable to recall them. Since the casino has delayed my payment for so long, a significant amount of time has passed since I completed my gameplay, and I do not remember the specific titles. However, all of my betting history and the exact game logs should be fully recorded and accessible on the casino's system.

As for the communication history, I have just forwarded all the relevant emails between me and the casino customer support regarding the payment delay to your email address (veronika.f@casino.guru).

Please let me know if you have safely received the email or if you need any further details to move forward with the investigation.

Best regards

Dear rabubu

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo (jakub.m@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika