Gangsta Casino - Pelaajan kotiutus on viivästynyt.

I made a withdrawal request to gangstacasino on 4.5.2025, I'm still waiting for the money. I think the almost 3 week wait is unreasonable for the player. So I won 500 euros and the casino paid 100 euros but the rest has not arrived. I asked support about it and they claimed it was urgent and said that withdrawals are processed in a queue, which doesn't make sense because they already paid out part of the winnings.

Tein nostopyynnön gangstacasinolle 4.5.2025, odotan edelleen rahoja. Mielestäni melkein 3 viikon odottelu on kohtuutonta pelaajaa kohtaan. Voitin siis 500euroa ja casino maksoi 100euroa mutta loppusumma ei ole tullut. Kysyin asiasta supportista ja he vetosivat kiireeseen ja sanoivat että kotiutukset käsitellään jonossa, mikä ei käy järkeen koska he maksoivat jo osan voittosummasta.

Dear Nikho, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Gangsta Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Hello!

This was my first time playing at gangstacasino so there are no previous withdrawals.

Yes, I can confirm that KYC has been completed and approved by the casino.

It was a first deposit bonus, which was cancelled upon withdrawal.

So I withdrew a total of 500 euros and the casino paid 100 euros in 2 days, now I've been waiting for the balance for almost 3 weeks.

Hei!

Kyseessä oli ensimmäin pelikerta gangstacasinolla joten ei ole aikaisempia kotiutuksia

Kyllä voin vahvistaa että KYC on tehty ja hyväksytty casinon puolelta

Kyseessä oli first deposit bonus, mikä peruuttiin kotiutuksen yhteydessä

Kotiutin siis yhteensä 500 euroa ja casino maksoi 100 euroa 2 päivässä, nyt olen odottanut loppusummaa melkein 3 viikkoa.

Thank you very much for your reply, Nikho. Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

I sent you an email.

Laitoin sinulle sähköpostia.

Thank you very much, Nikho, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear player and Guru administration, we apologize for the long delays in payment to this player, at the moment the situation with payment errors has been resolved and the payment should go soon

The payment schedule will be sent to the player to his email address by which he is registered

Sincerely, Gangsta Casino!

Yes, the money came into my account, thanks for that! But still a bad gaming experience, waiting almost a month is simply too much and the casino didn't provide any reason.

Joo rahat tulivat tililleni, kiitos siitä! Mutta silti huono pelikokemus, melkeen kuukauden odottelu on yksinkertaisesti liikaa eikä casino infonnut mitään syytä.

Hello Nikho and Gangsta Casino!

Nikho,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Pavel Kaczynski

Casino.Guru