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I deposited a transfer of 200 with Banco Azteca, without a bonus, I earned 7900. I started my withdrawal and the option of the receiving bank name appeared and among them was Banco Azteca, which is the one I deposited with, so I requested it to the same account I deposited with. The status says successful for 12 hours and the money just doesn't arrive. The support is worse than a joke, and they say that you can't withdraw to Banco Azteca when they have it as an option.

deposite con banco azteca una transferencia de 200, sin bono, gane 7900 inicie mi retiro y me salió la opción del nombre del banco receptor y entre ellos estaba banco azteca que es con el que deposite así que lo solicite a la misma cuenta con la que deposite, el status dice exitoso desde hace 12 horas y el dinero solo no llega, el support es peor que un chiste, y dicen que no se puede retirar a banco azteca cuando ellos lo tienen como opción.

Dear Jonathan7766,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Gana777 Casino MX.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• What date have you requested your withdrawal?
• Is your withdrawal request still pending?
• Have you been advised what other withdrawal options are there available for you?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Dear Jonathan7766,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Katarina
Casino.Guru