Gamdom Casino - Pelaajan tili on lukittu.

My balance had decreased by 8500 yen.

My account was locked after I contacted customer support.

No matter how many questions I answer, they won't restore my account.

I will not answer the question.

I'm trying to avoid having a conversation.

A total of 13,000 yen was stolen.

残高が8500円 減ってた

問い合わせたらアカウントロックされた

どれだけ質問に答えてもアカウントを戻さない

質問に答えない

会話にならないようにしてる

合計13000円盗まれた

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before you lost access to the account?
• Were your winnings accumulated while a bonus was active, or without an active bonus?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina