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My account is verified, and I requested my withdrawals of €500, €300, and €100 on June 20th. Technical support gave me an email from the finance department, which I've already contacted four times and never received a response. I keep getting fed the same lies, and I'm slowly running out of ideas.

Mein Konto ist verifiziert und ich habe meine Auszahlungen von 500,300 und 100 Euro am 20.6. beantragt. Beim technischen Support wird mir eine email des Finanzwesens gegeben die ich schon 4 mal angeschrieben habe und nie eine Antwort erhalten habe. Ich werde immer wieder mit den selben Lügen abgespeist und bin so langsam am Ende meiner ideen

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear olli27018988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru