Gamba Casino - Pelaajan tili on suljettu ilman selitystä.

Good day,

I opened an account with Gamba a few days ago, on May 11th. I deposited €400, made a few transactions in the casino, and maybe placed 3-4 bets. My account balance was last around €800.

I've never had an account there and haven't claimed any bonuses. I only saw your advertisement here.

The account was blocked on May 13th without explanation. No email notification was received.

Support is NOT responding to my inquiry!

This looks suspiciously like a scam to me. I've also seen that there are already several open complaints. Why is a casino like this even allowed to be listed on Casino-Guru? It's clearly a scam and a rip-off. Please help.

Guten Tag,

hab am 11.05 ein Konto bei Gamba vor einigen Tagen eröffnet. habe 400 € eingezahlt,.. einige Transaktionen im Casino gemacht und vielleicht 3-4 Wetten abgegeben. Kontostand zuletzt waren ca. 800 €.

Hatte dort noch nie ein Konto und habe auch keinen Bonus in Anspruch genommen. Hatte nur hier die Werbung von euch gesehen.

Das Konto wurde am 13.05 ohne Nennung von Gründen gesperrt. Es erfolgte KEINE Email dazu.

Der Support antwortet NICHT! auf meine Nachfrage.

Für mich sieht das schwer nach Scam aus. Ich habe nun auch gesehen, dass hier schon einige offene Complaints existieren. Wieso darf so ein Casino überhaupt hier auf Casino-Guru gelistet sein? Das doch ganz klar und offensichtlich eine Masche und Abzocke. Bitte um Hilfe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you submitted any withdrawal requests before your account was blocked?
• Have you completed the full KYC verification process at this casino, or at least uploaded any identity documents for verification purposes?
• What types of games did you play? Were they slots, live casino games, or sports betting only?
• When exactly did you contact customer support after discovering that your account had been blocked?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronica,

No - no payment requests

No - no KYC (the bookmaker unfortunately doesn't contact you)

A few times on slots, a little bit of sports betting (

In total, I probably invested about €200 out of my €400.

On May 13th I tried to contact customer service.

No further news so far.

Hallo Veronica,

nein - keine Auszahlungsanträge

nein - kein KYC (der Buchmacher meldet sich leider nicht)

ein paar mal Slot, bisschen Sportwetten (

in Summe habe ich vielleicht von meinen 400 € ca. 200 € eingesetzt.

am 13.05 habe ich versucht den Kundendienst zu kontaktieren.

bisher weiter keine Nachricht

Please forward the email you sent to the casino customer support regarding the closure of your account to veronika.f@casino.guru. If the casino has responded in the meantime, kindly also forward their reply.

If you have not received any response, please try contacting the casino via live chat and ask for the reason for your account closure.

Please note that if the case concerns only sports betting issues, we unfortunately will not be able to assist further, as we do not have a department that handles such matters.