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What's most annoying is that they proudly advertise on their pages that withdrawals are made in less than 24 hours, which is false.

I requested a 20k withdrawal over 24 hours ago and it's not progressing. They block you in the chat, and they never answer emails. Don't get involved with this casino. I'll see what else I can do because it's annoying that they try to rip you off. You play to have fun and maybe win some money, and they turn it all into a bad experience. I should also mention that on the 25th or 26th, I withdrew 500 pesos and everything was fine; it was deposited in just 15 minutes. But 5 minutes later, I made another withdrawal for 20k, and that one didn't go through. I've been verified for years, but I didn't play here for that reason. They're cheaters; they just want to screw you over. Some will say, "You haven't been waiting long, give them more time..." SURE, I COULD DO THAT IF THEY DIDN'T STATE ON THEIR WEBSITE THAT WITHDRAWALS TAKE LESS THAN 24 HOURS. LEAVE THEM ALONE. They're ripping people off. When someone plays and by pure chance manages to win a little, they refuse to pay them out. What a lousy casino! As soon as my deposit goes through, I'm immediately canceling my account. I never want to play a single cent there again, not even by mistake.

lo que mas molesta es que publiquen muy orgullosos en sus paginas que retiros en menos de 24 hrs siendo falso

tengo mas de 24hrs que solicite un retiro de 20k y no avanza , te bloquean en el chat , en el correo electronico jamas te contestan , no se enreden con este casino , vere que mas hacer porque molesta que se quieran chingar a uno , uno juega para divertirse y quiza ganar algo de dinero y ellos lo vuelven todo mala experiencia , tambien comento , el mismo dia 25-26 retire $500 pesos y todo bien en solo 15 minutos estaban depositados , ah pero a los 5 minutos relice otro por 20k y ese si ya no avanzo , ya estoy verificado desde hace años pero no jugaba aca por lo mismo son unos tramposos solo quieren chingar y chingar , unos diran : es poco tiempo lo que llevas esperando dales mas tiempo ......CLARO PODRIA HACERLO SI SOLO ELLOS MISMOS NO PUSIERAN EN SU PAGINA QUE SUS RETIROS SON EN MENOS DE 24 HORAS , DEJEN DE ENGAÑAR A LA GENTE , cuando uno juega y de pura casualidad llega a ganar un poco ustedes no se lo quieren pagar .. en fin que porqueria de casino , solo me cae mi deposito e inmediatamente me dare de baja de ahi , ni por error quiero volver a jugar un solo centavo

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Dear luissanchez182,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear luissanchez182,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear luissanchez182,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru