Funbet Casino - Pelaajan kotiutus on viivästynyt.

Dear All,

I've been playing on Funbet for the last three weeks and have NEVER been able to make a withdrawal. Two days ago, I made a withdrawal of 310,000 pesos. When I asked in the chat which account the withdrawal was made to, since some Chilean banks require authorization for deposits from other countries, they told me to contact them via email. I've been emailing them for the past two days, and the response has been completely INEFFECTIVE, telling me, "The withdrawal is complete; it should take 1 to 5 days for the money to arrive because it's just waiting for the bank to authorize it." I have accounts at two banks, Falabella and BICE. I called both, and they told me there are no unauthorized transactions. Therefore, Funbet is SCAMMING me out of 310,000 pesos. They upgraded me from VIP to level 3, but it means NOTHING because this site is really playing with people's money and time. I need those 310,000 pesos because they are mine, and I earned them legally. And to make matters worse, the FUNBET website says that the withdrawal was COMPLETED, which is TOTALLY FALSE.

Estimados,

E jugado en Funbet las últimas 3 semanas en las cuales NUNCA e podido realizar un retiro. Ahora realice un retiro de $310.000 pesos hace 2 días. Al consultar en Chat a qué cuenta fue el retiro ya que en algunos bancos de Chile piden autorizar depósitos desde otro país, me mandaron a hablar por correo. Llevo estos dos días hablando por correo y la respuesta es INEFICAZ totalmente al decirme "el retiro se completó debe estar de 1 a 5 días para que llegue el dinero porque solo falta que el banco lo autorice" . Yo cuento con dos bancos, Falabella y BICE, llamé a ambos y me dijeron que no existe ninguna transacción la cual no esté autorizada por ellos. Por lo cual ,funbet me está ESTAFANDO ,con $310.000 pesos. Me subieron de cliente VIP al nivel 3 y no significa NADA porque esta página realmente juega con el dinero y tiempo de las personas. Necesito esos $310.000 pesos ya que son míos y me los gané de una manera legal. Y para peor, sale en la página de FUNBET que el retiro fue COMPLETADO, lo cual es TOTALMENTE FALSO.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MatiVargas25,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear [Name], I have already performed the verification, so it is not a verification issue. However, I will not wait 14 days since the website's processing time is a MAXIMUM of 5 days, meaning there are only 2 days left until the verification period ends.

Estimada, e realizado la verificación previamente por lo cual no es un problema de verificación. Ahora bien, no esperaré 14 días ya que la página dentro de sus plazos son MÁXIMO 5 días , por lo cual hoy ya quedan solo 2 días para que este tiempo se complete.

Thank you for your reply. I understand that this situation may be frustrating, but I would like to emphasize that we typically allow the casino two full weeks to process each payment. I will keep this complaint open, and should there be no progress by the end of this period, we will take necessary action. Let’s remain optimistic, and I hope to receive positive news regarding your withdrawal soon. I appreciate your patience and kindly ask you to keep me updated on any further developments.

Dear MatiVargas25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru