FS Casino - Pelaajan tili on suljettu päällekkäisyyksien vuoksi.

I would like to submit a complaint regarding FS Casino.

I created one account on FS Casino, which appears to be a rebranded or new version of a previous platform known as Vulkan. I understand that I also had an older account connected to the previous platform, but I want to be fully honest that I used a different email address and did not intentionally try to violate any rules.

This was not done with any intention to create multiple accounts for advantage. I simply forgot about the old account over time and registered again when I saw the new platform under a different name.

My issue is that I was able to deposit and play without any warning or restriction. Only when I attempted to withdraw my winnings was I informed about a "duplicate account" violation, and my account was then closed.

I am not trying to create problems, and I am being honest about the situation. I feel the timing of the restriction is unfair, and I am requesting a fair review of my case and consideration of my winning funds.

I created one account on FS Casino, which appears to be related to an older platform known as Vulkan. I also had an older account connected to that previous platform, but I used a different email address and did not intentionally try to break any rules. This was not done to gain any advantage, and I am being fully honest about the situation.

What I find unfair is that there were no issues at all while I was depositing and playing daily. No warning or restriction was shown at any point during deposits.

The issue was only detected when I requested a withdrawal of my winnings, at which point my account was closed for a "duplicate account" violation.

From my perspective, this timing feels unfair, as I was allowed to continue depositing and playing without any indication of a problem.

I am not trying to create problems, I simply want a fair review of the situation.

I believe my deposits and play were made in good faith, and I respectfully request that this case is reviewed properly.

FS Casino rebranded name

https://fs1.casino/en

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When was the last time you accessed your account at Vulkan.bet Casino?
• Are you still using the email address that you registered with at Vulkan.bet?
• Have you tried registering at FS Casino using the same email address you used for your Vulkan.bet Casino account?
• Have you received any promotional emails or text messages informing you that Vulkan.bet Casino had changed to FS Casino?
• Have you activated any bonuses in your FS Casino account? If so, kindly specify what types of bonuses they were.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika