FS Casino - Pelaajan kotiuttaminen viivästyy.

2 weeks of waiting on my money. customer service tells me everyday to not worry, money is coming. Then out of nowhere, withdrawal is cancelled and I must go through the withdrawal process all over again. Customer service does not care, they send you the same copy/paste text over and over and takes them forever to even answer you. No possible way of communicating with any other department, not even a supervisor. It is the worst experience I've ever had on an online casino. If I ever get my money back, I will instantly delete my account and never go back. Absolute nightmare of a company.

Hello rufflyder,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan.bet Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?

What is the current requirement to withdraw your balance?

Looking forward to your answer.

Regards,

Nick

Hello rufflyder,

We haven't heard from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.