Frumzi Casino - Pelaajan kotiuttaminen viivästyy.

I requested a withdrawal on 09/11/2024 and the funds have not been credited yet. Customer service keeps repeating the automated message "There is a delay due to a high volume of requests". The winnings did not come from a bonus, and my account does not require verification.

Ζήτησα ανάληψη στις 11/09/2024 και τα χρήματα δεν έχουν καταβληθεί ακόμα. Στην εξυπηρέτηση πελατών λένε συνεχώς το αυτοματοποιημένο μήνυμα "Υπάρχει καθυστέρηση λόγω πολλών αιτημάτων". Τα κέρδη δεν προήλθαν από μπόνους και ο λογαριασμός μου δεν απαιτεί ταυτοποίηση.

Dear Lvlamak,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
• Do I understand correctly that your account has not been verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I haven't done any successful takeovers in the past. The status of the takeover remains pending. That's right, I'm not authenticated as it says "account does not require verification at this time".

Δεν εχω κανει καποια επιτυχη αναληψη στο παρελθον. Η κατασταση της αναληψης παραμενει σε εκκρεμοτητα. Σωστα, δεν εχω κανει ταυτοποιηση καθως λεει "ο λογαριασμος δεν απαιτει επαληθευση προς το παρον".

Thank you very much for your reply, Lvlamak. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Still waiting...

Thank you very much, Lvlamak, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, Lvlamak!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Dear Lvlamak,

We are pleased to inform you that your withdrawal request has been completed.

Kind Regards,

Frumzi Team

Thank you, Frumzi Team!

Lvlamak, please, let us know when you will receive your withdrawal!

Dear Lvlamak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.