Frumzi Casino - Pelaajan kotiuttaminen viivästyy.

I made a withdrawal and according to the live chat, it takes 3 business days to process. However, 2 business days have already passed without any messages or emails... I fear that after 3 business days, they will cancel my withdrawal for some reason and I'll have to wait to withdraw again, counting the working days until I get fed up and give up... If I didn't need the money, I wouldn't have withdrawn it but would have kept playing. This is the only company that keeps delaying unnecessarily.

Έκανα ανάληψη μου λέει στο live chat χρειάζεται 3 ημέρες εργάσιμες να γίνει η ανάληψη έχουν περάσει 2 εργάσιμες και κανένα μήνυμα κανένα email...Φοβάμαι πως θα περάσουν οι 3 εργάσιμες μέρες και θα μου ακυρώσουν την ανάληψη για κάποιο λόγο και ξανά θα περιμένω να κάνω ανάληψη ξανά να περάσουν εργάσιμες ημέρες μέχρι που θα βαρεθώ και θα το παρατήσω...Αν δεν είχα ανάγκη τα χρήματα δεν θα τα έκανα ανάληψη αλλά θα τα έπαιζα και είναι η μοναδική εταιρία που καθυστερεί τόσο δίχως λόγο

Hello Agasik21,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Agasik21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.