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Hello, I made a withdrawal on Cruz 10 days ago for 400€ and they tell me that they are delayed just to avoid paying. Frumzi still hasn't asked me for identity verification. I don't know what else I need to do. They are driving me crazy.

Ciao ho fatto un prelievo su Cruz mi da 10 giorni sono 400€ e mi dicono che siamo in ritardo solo per non pagare frumzi non mi chiede ancora una verifica della identità io non so più cosa devo fare mi stanno facendo impazzire

Hello jcurri069,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Frumzi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when are you registered in the casino? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear jcurri069,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.