Fridayroll Casino - Pelaaja väittää, että maksu on viivästynyt.

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Dear Csille,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Gamzix confirmed the Round ID provided by the casino is incorrect/internal. I have provided Gamzix with my Player ID and exact timestamps to find the original round. This shows the casino is intentionally providing misleading information

The provider (Gamzix) confirmed that the ID given by the casino (4205...151434) is fake/internal. The casino is hiding the real transaction data to cover up that my win was Real Money.

UPDATE: I have contacted Gamzix (the game provider) regarding the round ID. They responded that they can only verify the transaction if the casino initiates an official request. (I attach the screenshot of Gamzix's email).

The casino is refusing to cooperate and is withholding my 2.8M HUF win by claiming it was a bonus, yet they are not willing to ask the provider for a technical verification that would prove the balance type (Real vs Bonus).

I request the Casino Guru admin to ask the casino to initiate this official request to Gamzix, as the provider is ready to verify the round as soon as the operator contacts them."

Additional information: Even though the casino claims I was playing with a 100% First Deposit Bonus, my balance after the deposit was only 10,000 HUF (the exact amount I deposited). If the bonus had been active, my starting balance should have been 20,000 HUF. This proves that the bonus funds were never credited or used for the winning spin. I was playing with my own raw cash, yet the casino is trying to apply bonus payout limits retrospectively.

I want to clarify that after the casino unfairly reduced my balance from 2.8M HUF to 51,000 HUF, I was in a state of shock and distress. Due to the misleading information provided by the manager (stating the decision was final and correct), I played through the remaining 51,000 HUF. However, this does not mean I accepted their decision. I am still disputing the illegal confiscation of the 2,838,000 HUF, which happened BEFORE I continued playing.

I would like to add a personal clarification. When I saw my balance suddenly drop from 2,889,000 HUF to 51,000 HUF, I was in a state of extreme emotional distress and shock. In my anger and confusion, I played through the remaining 51,000 HUF. I felt cheated and manipulated by the casino's message. However, I want to emphasize that this was a direct result of the psychological stress caused by their unfair actions. This in no way means I accepted the confiscation of my 2.8M HUF winnings. I am still firmly disputing the initial reduction of my balance.

Subject: Letter from the Customer Experience Manager regarding the balance reduction

"Hi Miklós,

I hope you are doing well today, or at least as well as possible. For your convenience, I will be using an interpreter.

I am reaching out to you personally because I was informed about your recent conversations with our team, where you indicated that you were not entirely satisfied with our service — specifically regarding the bonus you received. I want you to know that I am here to discuss everything calmly and clearly so we can resolve the situation properly. My goal is simple: to ensure your voice is heard, that you feel supported, and — hopefully — to welcome you back once everything is settled.

Before I continue, I would like to gently remind you that your account is currently suspended according to our internal procedures. I will be the one to personally review and consider the reopening of the account, entirely at my own discretion. To do this, I must ensure that your concerns have been fully understood and addressed. This is my sole focus here — all other questions should be directed to our support team so we can remain efficient and concentrate on the main issue. Thank you very much for your understanding.

After personally reviewing your case, I can confirm that the information previously provided was correct. However, I fully understand why this was not communicated completely clearly, and for that, I sincerely apologize. You have the right to a clear explanation, so let me provide that now.

You had a bonus of 2,088,680 HUF, and you used your first welcome bonus. From this, your maximum real winnings became 51,800 HUF. The bonus amount was deducted and converted into real money according to the maximum win limit. Following this, you continued to play and used that money again. As I mentioned, the bonus was successfully converted into real money — 51,800 HUF, which you could have withdrawn. You decided to keep playing, but unfortunately, your balance ran out. Please review your game history — and don’t worry, you performed great! I am sure you will achieve even more success in future games.

It is also important to note that according to the Terms and Conditions (specifically Section 3, Subsection 27 of 'Accounts, Payouts, and Bonuses'), maximum bonus winnings are limited. This allows us to distribute winnings fairly among players. I sincerely apologize for the inconvenience.

I completely understand that this situation might have seemed confusing or frustrating. However, I can assure you that no malfunction or technical error occurred — everything worked according to the rules of the game and our bonus system.

Normally, when we give a bonus, players also receive bonus amounts. These serve as additional tools, allowing the further use of the bonus even if your real balance runs out. If the bonus conditions are met, the winnings are credited, and unused bonuses are canceled — this is the standard operation of casino bonuses. These details are also included in the Terms and Conditions, and our support team is always happy to explain them again if necessary.

I sincerely hope this explanation fully clarifies the situation. I am here to ensure everything is transparent and fair, and I would like us to agree on the facts so I can welcome you back. Of course, if you have anything to add or if something is still not clear, I am here to listen.

Best regards,

Customer Experience Manager

CRITICAL PROOF: The Winning Round ID (4205...151434) directly matches the transaction chain of my Real Money Deposit ID (4201...68942). They are on the same thread. The Bonus ID is completely separate and was never used for this win. The casino has no technical basis to claim this was a bonus win

Agent: I am forwarding your case, but I have to suspend your account. I have to do this because of this type of escalation. Please be patient, we will check and notify you via email.

Me: Yes! I played with my own money and won with it! You converted it to a bonus!

Agent: [Earlier in chat] You had a 2,088,680 HUF bonus... the maximum real win became 51,800 HUF... you performed great! I'm sure you will win more later.

CRITICAL ADMISSION BY THE CASINO SUPPORT:

Support Agent: 'Yes, if the prize ID does not match the bonus ID, it indeed suggests that the bet was made with own money, not a bonus. For bonus-derived bets, the system usually links the bonus ID with the bet ID. If they do not match, it confirms that the winnings come from your own deposit.

Even the casino's automated support bot confirmed that if the Round ID and Bonus ID do not match, it proves the win came from Real Money. However, when I tried to follow the bot's instructions to upload proof, I found that the website lacks this function. The bot then failed to provide contact details and switched to English, ignoring my requests in Hungarian. This shows a complete lack of support and a deliberate attempt to obstruct my investigation.

In my final chat with support, I repeatedly asked about the Transaction ID mismatch (Real Money ID vs Bonus ID). The agent completely ignored my technical question 5 times and kept repeating 'check your email'. They were unable to explain why the IDs don't match if it was a bonus win. This proves they have no technical evidence and are just hiding behind their T&Cs.

In this chat, the casino agent provides a direct technical contradiction. First, they claim I played with a bonus, but when I challenged them with the mismatched Transaction IDs, the agent claimed 'there is no bonus ID at all'. This is a blatant technical lie, as every casino platform tracks bonuses via unique IDs. The agent's refusal to explain the ID mismatch and their attempt to shut down the conversation proves they are hiding the fact that the round was played with Real Money (ID 42...).

Final confirmation from the casino: After I confronted them with the evidence regarding the mismatched IDs and their claim that 'Bonus IDs don't exist', their official support bot admitted that the matter is now in the hands of Casino Guru and the provider. They offered no defense or technical explanation for the ID discrepancy. This is a clear surrender in the technical debate.

The 2,000,000 HUF win was a Grand Jackpot. My game logs clearly show this was a Real Money transaction, not a bonus win. Furthermore, after winning the Jackpot, any existing wagering requirements would have been automatically covered many times over. The fact that the casino manually reduced my balance to 51,800 HUF AFTER my balance grew further to 2,889,000 HUF proves this was a manual intervention to avoid paying out a large legitimate win.

I have just taken a screenshot of my own profile statistics within the casino. It clearly shows the 1,986,406 HUF win and the 10,000x multiplier under my 'Top played games'. This is internal proof from the casino's own system that the win was real and recognized.

I am now uploading the full 18-page technical report from the game provider, Gamzix. This document contains the raw spin logs and the visual layout of the reels (pages 11–18) for the round in question. It proves beyond any doubt that the 10,000x Grand Jackpot was triggered legally. This technical data matches my internal casino statistics perfectly.

The full PDF was too large for the 5MB limit, so I am uploading screenshots of the most important pages instead. These images show the visual reel positions and the technical confirmation of the 10,000x multiplier from the provider's side. This matches my internal casino stats perfectly.

Dear Karla, I have uploaded several screenshots from the official 18-page technical log provided by Gamzix. These images show the visual reel positions and confirm the 10,000x Grand Jackpot. I also attached my internal casino statistics showing the 1,986,406 HUF win and my 10,000 HUF deposit confirmation. All technical evidence is now available for your review to proceed with the casino. Thank you for your help!

I would like to provide an urgent update as the timer is about to expire. I have checked the Fridayroll Casino website, and I noticed they do not display any verifiable gambling license (the typical validation seals from Curacao or MGA are missing).

This lack of transparency, combined with their refusal to respond to my claim of 2,889,000 HUF, is extremely concerning. I have also reached out to the game provider, Gamzix, regarding the 2,000,000 HUF Grand Jackpot they previously confirmed. Please take these facts into consideration when the countdown ends.

Update: The game provider, Gamzix, has officially responded to my inquiry. They have confirmed that their team is investigating the issue regarding my Grand Jackpot and the subsequent balance seizure (totaling 2,889,000 HUF). I am waiting for their final technical report and will share it here as soon as I receive it.

I would like to add an urgent update: The casino is now actively blocking my access to my original account. When I try to visit the site, I am forced into a 'Bonus Wheel' loop that leads directly to a new registration page, making it impossible to reach the standard login button without interference. I want to state for the record that I have NOT and will NOT register a new account. This is a clear attempt by Fridayroll Casino to trick me into a 'multiple account' violation to void my 2,889,000 HUF claim. I have screenshots documenting this forced redirection.

I have sent a final notice to the casino management regarding their own Terms and Conditions (Point 4) and the Gamzix confirmation. Waiting for their response with 4 hours left.

I have just sent a formal complaint to Gamzix Management, notifying them of the verified jackpot fraud and the fact that Fridayroll is operating without a verifiable license. I am now waiting for the Guru to close this case as Unresolved to proceed with further legal and public actions.

Dear Csille,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I have received the final technical confirmation from Gamzix. They confirmed that all 15 positions were filled, which is the sole condition for the Grand Jackpot, and the 2,000,000 HUF win is legitimate. Most importantly, my account history (see attached screenshot) shows this transaction marked as 'REAL', not bonus. Since the provider confirms the win mechanics and the casino's own logs label it as 'Real', the claim of 'bonus funds' is proven false. I request the mediator to proceed based on these technical facts.

Critical contradictions in the Casino's claim

Dear Karla,

I would like to highlight three logical and technical facts that prove the casino is manipulating the facts:

1. Transaction Type: My logs (attached) clearly show the transaction as "REAL" at the moment of the win. If it were a bonus, the system would have labeled it as such automatically.

2. Post-Win Gameplay: After the 2,000,000 HUF win, the casino allowed me to continue playing, and I increased my balance to 2,889,000 HUF. If a "Max Win" bonus limit existed, the system would have automatically capped my balance the moment the jackpot hit. The fact that I could keep playing and winning proves it was treated as Real Money by the software.

3. Manual Manipulation: It is obvious that the casino only tried to reclassify this as a "bonus" manually and retroactively after they saw the size of the win. They forgot that their own "Type: Real" labels and the 42... ID prefixes remained in my history.

The provider (Gamzix) has confirmed the technical legitimacy of the 10,000x win. The casino's claim of "bonus funds" is a manual fabrication to avoid payout.

Best regards,

Miklós

Hi Karla, it has been a week since I provided the official Gamzix logs and 17 days since the case started. These documents clearly prove my win of 2,889,000 HUF. Could you please provide an update on the casino's response? I believe the evidence is now indisputable.

Dear Karla,

I would like to kindly ask for an update on my case. It has been 17 days since the complaint was filed and a full week since I provided the official Gamzix logs [cite: 2026-01-30].

The casino has just sent me a template message stating they will no longer respond to my inquiries regarding this matter [cite: 2026-01-30]. Since they are now refusing direct communication, your mediation is my only way to resolve this.

The technical evidence (Round ID and the Real Money 42... prefix logs) clearly proves my 2,889,000 HUF win is legitimate [cite: 2026-01-23, 2026-01-30]. Could you please review these and move the case forward?

Thank you for your help.

Regards,

Miklós

Hello Csille,

To proceed, could you please provide a brief summary of your account’s current status, including:

• The current balance visible in your casino account
• Whether any withdrawal request is currently active or pending (and for what amount)
• The exact amount you are requesting to be paid out at this stage

A concise summary will help us move forward more efficiently.

Thank you for your cooperation.,

Karla

Hello Karla,

Thank you for your follow-up. Here is the current status of my account:

* Current Balance: 2.95 HUF.

* Pending Withdrawals: None.

* Requested Amount: 2,889,000 HUF. This is the total amount the casino confiscated, which includes the 2,000,000 HUF Grand Jackpot (Transaction ID starting with 4205...) and the additional winnings I accumulated.

This balance of 2.95 HUF reflects the casino's unfair handling of my winnings.

Best regards,

M***** C*****

Dear Csille,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal K., michal.k@casino.guru . This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Karla,

Thank you very much for the update and for your help in handling my case so far. I look forward to hearing from Michal K. and will, of course, cooperate fully with him to clarify the facts.

Kind regards,

M**** C****

Hello Csille,

My name is Michal, and I have taken over the handling of your complaint. I want to thank you for providing a substantial amount of detail regarding your case. While some of your posts have reiterated previous points, your input is appreciated. At this stage, it is not necessary for you to provide any further information, as we are currently awaiting a response from the casino.

I will reach out to the casino to gather more insights on this matter and explore ways in which I can help somehow.

We would like to invite Fridayroll Casino to join the conversation.

Dear Fridayroll Casino,

I kindly request your clarification regarding the capping of the jackpot winnings in accordance with the bonus rules. According to the information and evidence presented by the player, it appears that these winnings were acquired using real money; therefore, the bonus rules should not be applicable.

Currently, your action appears inconsistent with the principles of fair gaming and consumer protection. To help us review the matter independently and objectively, we would appreciate a thorough timeline of events accompanied by any relevant supporting evidence, ideally the player's full game log.

If there are any details that you cannot disclose publicly, please feel free to reach out to me directly at michal.k@casino.guru.

Thank you for your prompt attention to this matter. I look forward to your response.

Dear Csille,

Please be assured that each case is carefully reviewed and handled on an individual basis. We have already provided comprehensive and detailed information regarding the bonuses in question, which are fully in line with the terms and conditions agreed upon at the time of registration.

Dear Michal,

We have sent you an email with further details. Please review it at your earliest convenience.

Best regards,

Fridayroll Casino

Dear Michal,

Thank you for the update. I have noted the casino's response regarding the email sent to you. I will remain patient and await your feedback once you have had a chance to review the information they provided.

I trust that you will carefully compare their data with the evidence and Gamzix confirmations I have shared earlier. Thank you for your professional assistance in this matter.

Best regards,

Miklós Csille

Dear Michl,

I have received a response from Gamzix Support regarding the technical details of the Grand Jackpot win. Their statement confirms a crucial point: they process game rounds based on the "balance type" (Real or Bonus) provided by the casino system at the moment of the bet.

This is the core of my complaint: My logs clearly show that the 40x wagering requirement was completed at 13:13. The Grand Jackpot was hit at 13:51, nearly 40 minutes later. Therefore, if the casino system still reported the balance as "Bonus" to Gamzix at 13:51, it is a clear technical error or manipulation on the casino's side, as the funds should have been categorized as Real Money by then.

I kindly ask you to verify the casino's logs specifically for the "Balance Type" sent to the provider after 13:13. The Gamzix response proves that the responsibility for correct balance categorization lies solely with the casino.

Best regards,

Miklós Csille

Dear Michl,

I have just received a second response from Gamzix. While they cannot disclose internal API data directly to me due to B2B confidentiality, they explicitly stated that "Should the casino require any further technical clarification, they are welcome to contact us directly via our established B2B support channels."

Since the casino claims this was a bonus win and I claim it was real money (based on the wagering finishing at 13:13), I request that you ask the casino to obtain this technical clarification from Gamzix. Gamzix has the data on what "Balance Type" the casino sent them at 13:51. If the casino has nothing to hide, they should have no problem contacting Gamzix to prove their side. If they refuse to do so, it strongly suggests the logs were manipulated or the system failed to update my balance status correctly.

Best regards,

Miklós Csille

Thank you for providing the information and evidence to us, Fridayroll Casino Team.

Dear Csille,

I have carefully examined all the information and evidence I could gather from both sides related to the sequence of events, and I can confirm that the casino's actions were consistent with their established rules.

The evidence provided proves that you indeed have used bonus funds when you accrued the jackpot win; thus, sadly, the maximum win while the bonus was active has been applied correctly.

Although I cannot share sensitive information publicly, I will try to clarify the course of events.

You received winnings from free spins on 13th of January 13:13 casino time, which amounted to 2745 HUF as shown here clearly as bonus:

At that time, you had only 43 HUF left of real money funds in your balance. When you placed a bet of 200 HUF on the Big Bass Bonanza slot, a part of the bonus funds (derived from the winnings of free spins) was utilized to fulfil the bet amount. The round resulted in a loss, leaving you with only the bonus money, which you then used to start wagering on the welcome bonus. If you had no bonus funds available in your account, you would be unable to continue playing without making additional deposits. It was during this session with the bonus funds that you managed to secure some winnings across various games, but most importantly, you struck the disputed Grand jackpot in the Sunny Coin 10000: Hold The Spin game.

The game round when you won the grand jackpot in the Sunny Coin 10000: Hold The Spin game was settled correctly, and the winnings from that round have been correctly reflected in your account, so there was nothing wrong with the game itself. However, as long as a casino bonus is active and you actively utilise bonus funds from the casino for wagering, the bonus rules do apply, and because of this, your winnings have been correctly capped to the maximum allowed amount as is specified in the bonus rules that you claimed.

This was done correctly by the casino according to their bonus rules, and the game provider has absolutely nothing to do with this.

With all this being said, I fully understand this is not the response you had hoped for, and I can imagine your disappointment with this outcome; however, sadly, upon our thorough review as an independent entity, the casino team has not done anything in breach of their rules or that we would consider Unfair.

You certainly have the right to not agree with our conclusion and can pursue your case further with the relevant authorities if you still believe the casino has acted unjustly; we, however, are not able to provide any additional assistance with this matter because of the reasons outlined.

I am sorry we could not be of more help on this occasion.

Should you face any further issues with this or any other casino, please feel free to reach out to us again. We will try our best to help.

Best Regards,

Michal

Casino Guru