FreddyVegas Casino - Pelaajan kotiutus on viivästynyt.

Hello, I have winnings of €1037 and wanted to withdraw them, no problem up to that point. Then they wrote that my money would be in my account in 3 days, but it wasn't.

Then I received another email saying I had to verify my account, which I did, and since Monday I haven't heard anything from the casino.

Hallo ich habe ein Gewinn von 1037€ und den wollte ich mir auszahlen lassen bis dahin kein Problem . Dann haben sie geschrieben das mein Geld in 3 Tagen auf meinem Konto wäre,war es aber nicht.

Es ist dann noch eine E-Mail gekommen ich muß mein Konto verifizieren das habe ich gemacht,und seit Montag keine Antwort mehr von dem Casino

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila