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I’ve requested a withdrawal from this site numerous times and they’ve never been accepted. I left it for 8 days and then cancelled it and did it again and now I’m on the 4th day having started again. I get the same response everytime and it’s a generic response asking me to wait. I’ve asked them what I can do to speed things up and nothing. They’re holding my money on the hope that I cancel the withdrawal again and they’ve also limited my stakes too. This site was quick to take my money but not quick to pay my winnings. Please help me

Dear ethslade93,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Hi Veronika,

Today is 2 weeks since I’ve not been paid.

they keep telling me the same thing over and over again and it’s getting annoying now

I’ve asked again today and I get the same generic response. Our team will reach out when they have an update.

load of rubbish. They’re holding the money on the hope I cancel the withdrawal. It’s scummy and I’m not going to cancel it, so it looks like it will be there for a long time.

i really need some help with this. Please

Thank you for your replies.

Have you made any successful withdrawals from this casino before?

Could you please specify if you passed the full KYC verification?

Did you accumulate your winnings with or without a bonus?

What types of games did you play - e.g. slots, live casino games, sports betting?

Never made a withdrawal. This would be my first time.

there is no option for KYC or if of provided the info they needed.

no bonus. Money was deposited and I won with that.

a little bit of slots, but mostly sports.

there is no option for KYC or i would of provided the info they needed.

Thank you very much, ethslade93, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you

Dear ethslade93,

I’ve reviewed your case, and I’m sorry to hear about your difficulties with the withdrawal process. I will reach out to the casino to see what can be done once they respond.

Dear Forza.Bet Casino,

I would like to invite you to join this conversation to help resolve the player’s complaint. Could you please provide more information regarding this case? Specifically, I would appreciate an update on the current status of the player’s withdrawal request and when ethslade93 can expect it to be processed from your side.

I look forward to your prompt response. If you have any supporting evidence, please feel free to send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

Thank you Natalia

Shock that Forza.bet hasn’t responded to you either. Seems too much like hard work. 4 weeks on Sunday since the initial withdrawal was made…

Dear ethslade93, I have received an email from casino support saying that all the issues will be resolved in the near future. They specifically informed me they "do not leave their customers unanswered". Can you please specify when was the last time you communicated with them?

I will try to contact the casino representative again to get more information to the point. I'll let you know once they respond.

Thank you for getting back to me, Natalia.

they do respond, but it’s always the same thing and it seems like a robot is responding to me half the time. I’ve just forwarded on the last response from them. It’s now been over 4 weeks.

let me know if you require anything else.

Thank you for forwarding me the email, ethslade93.

I'll wait for the casino to reply. Once I hear back from them, I'll post here.

5 weeks today and still nothing…

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Natalia,

have you had any contact yet from Forza.bet? They’re completely ignoring me and won’t provide me any update as to when I’ll get my money. This is getting beyond a joke. 5 weeks now…

Dear ethslade93, 

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming (https://anjouangaming.com/dispute-terms-conditions/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (natalia.b@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Natalia

Hello Natalia,

We would like to provide some information about this case. Please note that the update was sent to your email. As soon as possible, please reply to us, We are ready to cooperate and find the solution.

Thank you in advance!

Dear ethslade93, we’ve reopened this complaint at the request of Forza.Bet Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

I have received a confirmation from the casino that 3 withdrawals in the amount $1065.87 were confirmed on 26.01.2025. Can you please confirm that you received those funds via Ethereum? The 4th withdrawal request (for $290.21) was declined as it was over the daily withdrawal limit. According to the casino, the funds were returned to your account and later lost during gameplay.

Dear Forza.Bet Casino, thank you for your emails and the information provided.

That’s just not true. 3 withdrawals have been received but 1 was never returned back to me and you can see that probably from my gameplay. I closed my forza.bet account as they wouldn’t pay me the last amount. I also don’t have that wallet anymore, so please let me know if they want another ETH address to send the remaining money too.

please show evidence of what I spent the money on. I wasn’t allowed to make any bets at all after I made the withdrawals as they were all capped.

Please find my new ETH wallet address below.

0x31C88eD2e91c1F5D0035af3Fe74346C0ef50733f

As previously stated, there is no way that 4th withdrawl was sent back to me as I was unable to make bets after that. I look forward to seeing your evidence of me using this money that I never got.

let’s resolve this and move on. Please pay the 4th withdrawl.

thank you

Hello, Dear Natalia,

We are waiting for a reply from you. Please update us as soon as possible.

Thank you in advance!

Feel free to explain yourself in this post like you should do instead of going and speaking to Natalia privately. I want to see evidence because I know for a fact you never gave me back that 4th withdrawl and I never spent anything, so come on let’s see it.

Dear Ethslade,

Please be patient. You reached out to Guru for assistance, and we're doing our best to help you. If I need to get in touch with you, I will use your email.

Thank you for your reply.

I reached out to guru because you were no help whatsoever and took 3 months to pay me my winnings and still haven’t paid me the full amount. It should have never come to this if you just resolved the issue yourselves.

Dear ethslade93, I'm now waiting for your account history from the casino as supporting evidence to check what happened with your funds after the withdrawal request was canceled. I will share the updates once I have them.

I can’t wait to see this.

Hi Natalia,

just wondering if you’ve heard anything back yet? Shouldn’t be difficult for them to provide the evidence they need to substantiate their lies.

really keen to hear how they try and get out of this

Dear Natalia,

We kindly ask you to respond at your earliest convenience. Our department has provided all necessary evidence. In this case, the player made an error by entering an amount in the address field instead of the correct wallet address.

As per our policy, the casino is not responsible for any funds lost due to incorrect address input by the customer.

Dear Ethslade, please ensure greater care is taken in the future to avoid similar issues.

We believe all evidence has been submitted and are now awaiting to finalize and close this case.

Thank you in advance for your attention.

Oh, so you’ve changed your mind then? I thought I spent the money, but now you’re taking another avenue because you don’t want to pay me? What a load of …. You know I’m right. You never paid me in the first place and you’ve tried to lie to get out of it.

Nothing has been lost because you never sent the money, right? That’s what you said. You said you never sent the money because I was over my daily allowance. So why would it matter?

you need to seriously get your story straight. It doesn’t add up unfortunately. You owe me my money.

dont let them get away with this Natalia.

Dear Ethslade,  

Please refrain from shifting the blame in our direction. This is not a casual conversation — we conducted a thorough investigation and confirmed that the issue originated on your end.  

We will not issue a refund when the mistake clearly did not come from our side.  

All three of your previous withdrawals were successfully confirmed and received. 

The last one, which you claim was not received, failed due to an error on your part. 

We kindly remind you to be more cautious when initiating future withdrawals.  

Dear Natalia, 

Please review the evidence and proceed with closing this case. 

Thank you in advance.

Please explain to me what has happened and show evidence? All 4 addresses were the same.

you initially told me you gave me the money back. What’s changed? I thought you said I spent it? What’s changed?

I can tell you what’s changed. You’ve realised you never game me the money and tried to go down another round to not pay me instead.

this isn’t a good look for you.

please note I also have access to the wallet that the withdrawl was initially intended to be sent to as I’ve found the password and there is nothing in that wallet…

enlighten me on what I’ve done?

After conducting a further investigation into this case, we discovered that the amount you withdrew was sent to an incorrect address. As a result, the funds were not received in your wallet or casino account. This fact can be verified, and we kindly ask you to wait while the Guru team reviews the matter.

Incorrect.

I copy and paste everything

Any updates?

Hello, dear Natalia,

We are still awaiting your response regarding the ongoing case. Could you please let us know why this matter is taking so much time?

You could just pay me the money you owe me then it would be resolved? You know I won it fair and you’re trying to stop me from getting the money I won. The amount you’re arguing over is nothing to you but it’s a hell of a lot for me and it would show that you’re not as bad as the reviews say you are.

Hello everyone, thank you for your patience. I understand that both parties are willing to solve the complaint as soon as possible, however, it is not a live chat, and my responses unfortunately can not be immediate. This is why each party has a timer for 7 days. But I will do my best to update you promptly, while ensuring that we thoroughly analyze all the evidence related to the case.

Dear Forza.Bet Casino, I have sent you an email. We need clarification from you in regards of how withdrawals work and specifically the status of the player's withdrawals.

Dear ethslade93,

If the issue had been on our side, we would have refunded the amount immediately. However, after reviewing the situation, it appears that the problem was on your end due to an error in the wallet address you provided. This is why the transaction was neither confirmed nor returned to your balance.

You might want to ask yourself: if all three previous transactions were successful, why didn’t you receive the last one? The answer lies in the incorrect wallet address.

While the amount in question is not significant for us, we are committed to strictly following our policy

You said the amount never got to me because I went over the daily limit for withdrawals? So was that just a lie in the first place? If that had been your reason from the start that I would have accepted it but it wasn’t. You said the daily limit was 1k and that I went over that and it was rejected back to my balance and I spent it. That never happened did it and you know it…

First of all, we apologize for the incorrect information initially provided by our support agent.

After conducting a thorough investigation, we discovered that the withdrawal was not completed due to an incorrect wallet address being provided. We sincerely regret the confusion caused by the earlier response.

However, the fact remains that the withdrawal was not confirmed because of the incorrect address you submitted. This is the sole reason the transaction did not go through.

So the transaction didn’t go through and you still won’t send it to my correct address?

i find it hard to believe that I put the wrong address in when I copy and pasted everything…

do the right thing

Dear Ethslade,

Please check your email from the finance department and reply to us as soon as possible.

Thank you in advance

I have responded.

thank you

Dear Natali,

The amount was refunded to the customer's casino account. We made a decision that is valid for both sides.

Thank you for your cooperation.

Hi Natalia,

please can this post be taken down. Forza.bet has resolved the issue and I’ve now received my money. I appreciate them giving me the money I won. Thank you

Dear Forza.Bet, thank you for your cooperation, we really appreciate that you refunded the money to the player.

Dear ethslade93, I'm glad to hear that your issue has been resolved and you received the refund. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru