Fortune Play Casino - Pelaajan kotiutuspyyntö on viivästynyt.

I played at the casino and won my money back from the fourth deposit bonus. I played the slot machines normally according to the rules. I won €471.6 and withdrew my money. Soon my account was disabled by the casino and I couldn't log in to my account. Now the casino has sent me a message three times asking me to send the requested documents. I have sent them twice but the casino continues to send the same request. It feels like the casino is trying to scam me. I will send you the requests and the documents I sent and tell me if I didn't understand something or is the casino just delaying the payout?

Pelasin kasinolla ja neljännestä talletusbonuksesta voitin rahani takaisin. Pelasin sääntöjen mukaan hedelmäpelejä normaalisti. Voitin 471,6 € ja kotiutin rahani. Pian tilini oli poistettu käytöstä kasinon toimesta enkä päässyt kirjautumaan tililleni. Nyt kasino on lähettänyt kolmesti viestin missä minun pitää lähettää pyydetyt dokumentit. Olen lähettänyt ne kaksi kertaa mutta kasino jatkaa saman vaatimuksen lähettämistä. Tuntuu että kasino yrittää huijata minua. Lähetän teille vaatimukset sekä lähettämäni dokumentit ja kertokaa enkö ymmärtänyt jotain vai viivästyttääkö kasino vain voitonmaksua?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did the casino send you the emails requesting that you submit your KYC documents in order to process your withdrawal request?
• Has the casino confirmed that they received the documents you submitted for verification?
• Has the casino specified whether your documents are currently being reviewed by the relevant department, or whether any additional documents or information are still required?
• Have you received any confirmation that any of the documents you submitted have already been approved?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika