Foggybet Casino - Pelaajan voitot on takavarikoitu.

I opened my Foggybet account 29.08.2025 and deposited 100 Euro into my account the same day. I received a sign-up bonus of 100 Euro so that I started with a total of 200 Euro.

On the 31.08.2025 i had played through the roll over requirement of the bonus, and my balance had reached a total of 657,16 euro. At this point i was happy with the profit and delivered documentation to prepare for a withdrawal. Within a couple of days all my documents was accepted and i could start asking for withdrawals (i have screenshots of the acceptance), and so i did.

The deposit into the account was made with my Revolut account (ownership and deposit has been proven), which is a Lithuanian bank. Previously i had a problem where a gambling site would only accept withdrawing to a norwegian bank because i'm norwegian, and therefore i asked to have my funds from Foggybet withdrawn to one of my norwegian bank accounts.

The 04.09.2025 I suddenly received this message on my email:

"Dear Knut

We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of €557.16 has been removed from your balance due to the breach of the following Terms & Conditions:

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

Lastly, please note that the amount of your deposit remains in your account.

Additionally, in order to process your withdrawal you are kindly requested to provide the following documents, so that your account can be fully verified and your withdrawal can be completed:

PDF or physical copy of an official bank ending in 4127 document stating your account information (account holder name, IBAN & Swift).

Please note that the documents we accept are specific, and should be in PDF form or photographs of a physical copy.

To upload your documents please click on your Icon -> My profile - > Documents tab -> Select the type of the document -> Choose file -> Verify.

Do not hesitate to contact us in case you require any assistance.

Kind regards,

Customer Support Team"

I have now delivered documentation of my ownership of the norwegian bank account. I have not used a VPN, i have not delivered any forged documentation (bank statement was of course redacted due to GDPR reasons), and i have not abused the bonus in any way. I have screenshots of all the bets i made while having the bonus in my account and none are breaching the terms. I have no idea what they are on about. At this point Foggybet refuse to discuss this matter with me and i need your help.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Foggybet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• When was the last time you were in contact with the casino regarding the issue?
• Has your deposit been refunded already?
• Send any original emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here. Make sure the information about the recipient and sender is visible.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

I exclusively played on sports betting, football only.

100 euro stakes on each bet and i made about 15 bets in total.

I was in contact with the operator yesterday where they still withstand my claim.

The deposit was refunded.

I will send the correspondance to you on email.

Thank you

Thank you for your reply, Knuteren22. I apologize, but I am afraid I don't have good news for you. If you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that led to this decision. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. I truly understand how frustrating this situation must be for you. However, we must be clear — in this case, we are unable to provide further support.

Unfortunately, after gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.