Foggybet Casino - Pelaajan voitot on takavarikoitu.

Dear Casino Guru,

I just have received this email that claims that I did some crime on the site of FOGGYBET. They cancelled all my winnings. I have seen this on many occasions happening on the internet for this site. This is betrayal as I have not done anything wrong. As soon as I wanted to withdraw this appears. If this company really operates like this, close them down!

Dear Leeb

We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of €2,168.64 has been removed from your balance due to the breach of the following Terms & Conditions:

12.10 Company reserves the right, in its sole discretion, to void any winnings and forfeit any balance (winnings and deposits) in your betting account, to terminate the Agreement and/or to suspend the provision of the Services or deactivate your account if: i) we identify you have disguised, or interfered, or taken steps to disguise or interfere, in any way with the IP address of any Device used to access our Site (such as using a Virtual Private Network "VPN") ii) it comes to our attention that the customer used forged documents (photos, scanned documents, screenshots etc.) during the verification procedure or in any point time the Agreement is active iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group iv) you are involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties’ participation or you use any software-assisted methods or techniques or hardware devices for Your participation in any of the services provided by the Company.

Lastly, please note that the amount of your last deposit (€200.00) remains in your account.

Do not hesitate to contact us in case you require any assistance.

Hello MIKEMONMON,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Foggybet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• What kind of bonus did you use?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Good day!

Thank you for helping me.

My account is not blocked until now.

I did not use a bonus and I wrote with them about this issue yesterday afternoon and they said that their decision is final.

Thank you!

Hello MIKEMONMON,

Can you please confirm whether your account was ever verified?

Does anybody else from your household owns an account in the casino?

Did you play casino games or sports betting?

Lastly, please forward the communication between you and the casino to [email protected] for further review.

Awaiting your response.

Regards,

Nick

Dear MIKEMONMON,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of MIKEMONMON. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello!

Thank you for opening the case again!

I sent the communication already to [email protected].

My account was verified about a month before the incident fully.

No one from my household has an account there.

I played 90% Sportsbetting and 10% Casino games.

Thank you!

Thank you MIKEMONMON for all the information provided so far. As we need further information and evidence from the casino, I will be now forwarding your complaint to my colleague Peter ([email protected]) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you MIKEMONMON for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Foggybet Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Malta Gaming Authority (https://www.mga.org.mt/player-hub/lodge-a-complaint/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own ([email protected]). I am sorry I could not be of more help on this occasion.

Best regards,

Peter