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Complaint Title: FlashDash Casino – Delayed £400 Withdrawal & Unresponsive Support

Accused Casino: FlashDash Casino

Disputed Amount: £400.00 GBP

Date of Withdrawal Request: 6th November 2026

Complaint Details:

I am submitting a formal complaint regarding a delayed bank withdrawal of £400.00 GBP from FlashDash Casino, requested on 6th November 2026.

My account is fully verified (KYC complete with all identity and address documents approved), and this withdrawal consists entirely of raw cash winnings with no bonuses attached.

Despite meeting all requirements, the withdrawal remains stuck on "Pending." Previously, live chat agents only provided generic, automated replies claiming the request was "forwarded to finance." Now, live chat support has become completely unavailable on the site, and my follow-up emails to their support team are being entirely ignored.

Because the casino has gone unresponsive while holding my verified cash funds, I am requesting third-party mediation to force an immediate review and payout. I have screenshots of my verified account status and the pending transaction ready to provide.

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Dear Marylou74,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I am fully verified

I have had numerous withdrawals some £3000 and they've processed quicker and had better correspondence too