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I have two withdrawals from July 9th of 100 euros each that have not been processed, I was told it would take 24 hours max but now when you contact them you get a lot of stupid answers about waiting for an email and most of the time you get no answers at all, I feel cheated and they show that they don't care need help with this as I see flappycasino has done the same thing to other players

Jag har två uttag från 9 juli på 100 euro var som inte behandlats, blev tillsagd att det skulle ta 24 timmar max men nu när man kontaktar dom får man massa dumma svar om att avvakta email och oftast får man inga svar alls, jag känner mig lurad och dom visar att dom inte bryr sig behöver hjälp med detta då jag sätt att flappycasino gjort samma sak mot andra spelare

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I have previously made a withdrawal and my kyc is complete, I had to nag them for several days as they are also very rude and nonchalant so they should definitely not have such a high rating, please take this further, thanks

Jag har tidigare gjort ett uttag och min kyc är fullständig, jag fick tjata på dom flera dagar då också dom är väldigt otrevliga och nonchalanta så dom ska absolut inte ha så här högt betyg ta detta vidare tack

They just continue to Come with exuses and copy and paste Answers so this site looks like a scam and I really need help with them

Now they cancelld my witdraws after waiting 5 days and told me to make a new win but with that amount and make just 1 witdraw and now i have to wait again

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Dominika

Casino.Guru