FijiCasino - Pelaajan tili on suljettu ja voitot takavarikoitu.

Hello,

I would like to file a complaint against FijiCasino regarding unfair treatment and withheld winnings.

I deposited and played on their site and accumulated $3,013 in winnings. I submitted a withdrawal request and was informed that the payout was being processed.

My KYC verification was completed and approved the same day, so there were no outstanding verification issues on my account.

However, four days later, after I contacted their live chat to follow up on the withdrawal, I was suddenly told that my account had been closed and that I was no longer welcome to play on their site.

At the same time, they also informed me that my balance of $3,013 would be voided, even though the withdrawal had already been confirmed as being processed earlier.

No clear explanation or valid reason has been provided for closing my account or confiscating my winnings. I had fully complied with their verification process and was previously told the withdrawal was being processed.

I believe this is unfair and would appreciate your assistance in reviewing this case and helping resolve the matter so that my $3,013 in legitimate winnings is paid out.

I can provide screenshots showing my verified account, the withdrawal request, and the messages stating my payout was being processed before the account was closed.

Thank you for your assistance.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you play with or without an active bonus?
• Have you tried reaching out to the casino through email to ask why your account was closed and your winnings confiscated?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika