FEZbet Casino - Pelaajan kotiutuspyyntö on hylätty.

They refused to pay the withdrawal. I asked three different customer service representatives and they all gave different answers. One said there was a problem with the system and another that they were processing it all the time and the third that it would take 3-5 days. I had already waited 5 days. I bought a 30 euro bonus with their fs coins which they took away and put a 15 euro bonus instead. The casino's customer service is also terrible.

Eivät suostuneet maksamaan kotiutusta. Kysyin kolmelta eri asiakaspalvelijalta ja kaikki vastasivat eriä. Yksi sanoi että järjestelmässä vikaa ja toinen että käsittelevät sitä kokoajan ja kolmas että kestää 3-5 päivää. Olin jo 5 päivää odottanut. ostin heidän fs kolikoilla 30 euron bonuksen minkä he otti pois ja laittoi sen sijaan 15 euron bonuksen tilalle. Kasinon asiakaspalvelu on myös surkeaa.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila