FEZbet Casino - Pelaaja väittää, että maksu on viivästynyt.

The casino is not processing my withdrawal. I made my first withdrawal on 03.05.2024 and it was cancelled on 08.05.2025 due to "technical problems" by the casino. I made a new withdrawal request on 08.05.2025 and it has not been processed yet either. I have contacted the chat many times but they only give automated responses. Could you help me?

Kasino ei käsittele minun nostoani. Tein ensimmäisen nostoni 03.05.2024 ja se peruuttettiin 08.05.2025"teknisten ongelmien vuoksi" kasinon toimesta. Laitoin 08.05.2025 uuden nostopyynnön eikä sitäkään ole vielä käsitelty. Chattiin otettu yhteyttä monesti mutta he antavat vain automaattivastauksia. Voisitteko auttaa minua

Dear Eduzki98,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Okay. The casino has not requested KYC verification. I will post more information about the withdrawal status if it comes. In addition, there was an error in the original complaint, so I originally requested a withdrawal on 03.05.2025, not in 2024.

Selvä homma. Kasino ei ole pyytänyt KYC varmennusta. Laitan noston tilasta lisätietoa mikäli sitä tulee. Lisäksi alkuperäiseen valitukseen tuli virhe pyysin siis nostoa alunperin 03.05.2025 en vuonna 2024.

Fezbet has cancelled the second withdrawal today 11.05.2025 at 12.55PM without any good reason. I made a new third withdrawal request at 1.06PM and furthermore no KYC check has been requested.

Fezbet on tänään 11.05.2025 peruuttanut toisen noston kello 12.55PM ilman hyvää syytä. Laitoin uuden kolmannen nostopyynnön kello 1.06PM ja lisäksi KYC tarkistusta ei ole pyydetty.

Fezbet has approved my withdrawal today 14.05.2025 9.16AM, but the money has not yet arrived in my bank account. I will post more information when it has arrived.

Fezbet on tänään 14.05.2025 9.16AM hyväksynyt nostoni, mutta rahat eivät ole tulleet vielä pankkitililleni. Laitan lisätietoa kun ne ovat saapuneet.

The money has now been credited to my account. This complaint can be closed. Thank you for your help.

Rahat ovat nyt tulleet tililleni. Tämän valituksen voi sulkea. Kiitos avusta

Dear Eduzki98,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru