FatPirate Casino - Pelaajalla on vaikeuksia nostaa voittoja.

They tell me I have to wager money somehow. I have never taken a bonus or anything. It says real balance!!! I have won and want the money back somehow. This casino is a scam! I will never play there again. They judge and want me to lose everything.

Dem sier til meg at jeg må omsette penger liksom. Jeg har aldri tatt en bonus eller noe. Det står ekte saldo!!! Jeg har vunnet og vil ha pengene minne liksom. Dette casino er scam! Skal aldri spille mer der. Dem juger og vil at jeg skal tape alt.

Dear Mateusztumasz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

6.8 Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than 0.50 EUR (fifty cents) of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer.

It means that if you have deposited €20 you need to place bets in the amount of €20 before you’ll be able to withdraw your winnings. It is not unusual for a casino to have this rule. Some casinos require deposit wagering of 1x, some of 3x, but you can find casinos with even higher wagering requirements for deposited money. I would recommend you contact the casino and follow the instructions. Alternatively, if you don’t wish to complete the wagering requirements, inquire about additional information regarding the cost of transaction processing.

Please let us know if this information was helpful. I am looking forward to hearing from you.

Best regards,

Veronika

Yes! That was helpful. I fix it. I can make withdraw now. But they are using long time to accept my withdraw. They say, they have 3 days to accept that. And only 5000 kr per time. Because my level is not complete. Lol.

But thx for helping me!

Hei. Can u help me please???? They are not accepting my withdrwal. I win 200 000 kr. And i want this on my account!! Help please!!!

Heeello! I play casino yestarday. I get some software problems. Wrong messeage comes in norwegian language!!! I try to tell them the game steel my money. I start to play with 47 505.66 kr yeees!!! I buy bonus for 20 000 kr. So balance was 27 505.66 kr. I win 2900 kr this time. And i dont get new balance 30 405.66 kr. But balance have been 15 405.66 kr. So game purschase maybe 2 Times. Or take another game from me. And dont give something. I dont understand. I know one thing!!!!! I losse this 205 000 kr yestarday. But they steel from me 20 000 kr I think. How is possible I get 47 505.66 kr. I buy bonus for 20 000 kr. Balance been 27 505.66 kr. Is staying in pictures And bet history. And after I win 2900 kr for this bonus round. My balance been 15 405.66????? Whats wrong!!!! If I have 27 505.66 And win 2900. How much i should have ????????

30 405.66 right ????? I never get this balance!!!! I get minus balance And wrongs message comes. Games closed And what i can do. 🥲 Help me to get my 20 000 kr back please!!!

Thank you for your screenshots. Please request the casino to send you the gaming history from 23 March in Excel format and then forward it to me at veronika.f@casino.guru.

Hei Veronika. They dont want to give me this gaming history. I try to conctact them 2 Times. And always the same!!! They give me wrong e-mail and finish the chat. What the fuck is this kind casino ??? Scam!!!!!!!! Give them 1 star like people is never going to play this casino and lose money. I loss i i have problemes now i my private life. Really!! I'm sad and angry.

Please note that you used an incorrect email address. It's support@fatpirate.com. Could you please send your request to the casino customer support again?

I send this message 2 days ago. Still nothing respons. I hate this people!!

I completely understand your frustration and dissatisfaction. Could you please let me know if the casino responded to your request in any way?

Dear Mateusztumasz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They dont answer!!!!!! What i can do ???????? This side is scam, i mean fatpirate!!!!!!!!

Thank you very much, Mateusztumasz, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Mateusztumasz,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter.

We would like to invite FatPirate Casino to join the conversation.

Dear FatPirate Casino,

I would appreciate your clarification regarding the player's untransferred winnings and the issues with the game the player has described above. If there are specific details related to this case that cannot be disclosed publicly, I kindly request that you send them to me at michal.k@casino.guru.

Dear Mateusztumasz,

We would like to kindly confirm you that there is not any pending withdrawal or active balance in your account.

We would also like to inform you that your gaming history request was forwarded to the relevant department and you will receive it as soon as possible.

Thank you for your cooperation!

Kind Regards,

FatPirate Casino Team

Thx

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

They still dont answer me with this gaming history.

Thx

Dear FatPirate Casino,

Could you kindly clarify why the player's gameplay history has not yet been sent to them?

Dear Mateusztumasz,

We would like to kindly apologize for the delay.

We would kindly request that you remain patient as we endeavour to provide the requested document as soon as possible.

Thank you in advance.

Kind Regards,

FatPirate Casino Team

Dear Mateusztumasz,

Thank you for your email. I have responded with some remarks and am awaiting your response.

Dear FatPirate Casino Team,

While I appreciate you have sent the player the summary of their gameplay, this sadly is not sufficient to review the bets/spins in question and to verify which bonuses were active and if the wagering of the bonus and deposit was or was not fulfilled. Additionally, I am still awaiting your clarification on the glitches/errors in the game, as the player noted above with the screenshots. If this information cannot be shared publicly, please forward it to me at michal.k@casino.guru

Dear  Mateusztumasz,

We would like to kindly inform you that your game history report was provided to you on 16th of May in 28896999

Kind Regards,

FatPirate Casino Team

Dear Mateusztumasz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Im here. What i can do more ???

Dear Mateusztumasz,

Have you received any additional emails with the full game log of your gameplay history from the casino, as mentioned above by the casino team?

They send me only this sir

Dear FatPirate Casino Team, I am still awaiting your response regarding my earlier inquiries.

Dear Mateusztumasz,

I am also awaiting your response to the questions I posed in my email to you dated 19.5.2025.

Dear Mateusztumasz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Michal
Casino.Guru