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Hello, I've been trying to cash out on fairspin.io for several days, but it's being rejected every time, I contacted them via chat last week, and they told me to come back again on Monday (today), and so I did, however I'm told I need to wait for an email for further updates on my case, but that email never arrives.

Olá, estou tentando sacar no fairspin.io a varios dias, porém está sendo rejeitado todas as vezes, entrei em contato pelo chat na semana passada, e me disseram para eu voltar novamente na segunda feira (hoje), e assim eu fiz, porém me disseram que preciso esperar por um e-mail para mais atualizações do meu caso, mas este e-mail nunca chega.

Dear nelibt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, the casino finally paid me, after I came to complain here, the case is closed. thanks guru

Olá, o cassino finalmente me pagou, depois que vim reclamar aqui, o caso está encerrado. Obrigado Guru

Dear nelibt,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru