FairPari Casino - Pelaajan pääsy tiettyihin peleihin ja tilitoimintoihin on rajoitettu.

Hi! On May 17th 2026 I registered at FairPari. On May 18th 2026 I've deposited 15€ via Neteller. Afterwards I went to the "deposits" section, to deposit another 15€, but I found out that no deposit method was available and an "Authorization error" message was present in the place of the previously available deposit methods. Then I've filled in all the info in my profile and linked my mobile number (believing that this would solve the problem), but still nothing...

Also I tried to place a bet both on a roulette game and a sports game, to try out if at least this works normally, but even that is not possible.. Before depositing when I chose a bet event, in the bet column on the right the "Maximum amount:" had a specific sum (let's say 65.23€), depending on the casino/sports game.

After I deposited funds and try to place the bet an error message appears saying "The game is not available at the moment" (casino game) / "The stake limit for this event is 0" (sports event).

Lastly I went to withdraw, but on the withdraws section the Neteller method isn't available...

I contacted support, told them about the problem and they gave me a generic answer, that the restrictions are in accordance with their terms and conditions. I asked the operator to be more specific, but instead he moved on to ask for my rating on his (non-existent) problem-solving approach... 🤷‍♂️🤷‍♂️

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you completed the full KYC verification process at this casino, or at least submitted any identity documents for verification?
• Have you tried opening a different roulette game from another game provider to check whether the issue persists? From the screenshot you provided, it appears that the restriction may apply only to that specific game rather than to all games on the casino platform.
• Are you unable to place any sports bets at all?
• Is your full deposit still available in your account, or have you already used part of it for gameplay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi! Below are my answers to your questions:

1. No, I haven't completed the full KYC verification process at this casino, nor submitted any identity documents for verification, because it is not needed yet. The casino asks for verification when you want to withdraw a specific sum of money and above or when we are asked to do so. I wasn't asked to do so in order to play. I completed all of my personal info in my casino account though.
2. Yes, I have tried opening a different roulette game from another game provider to check. Still the same issue.. From the screenshot you provided, it appears that the restriction may apply only to that specific game rather than to all games on the casino platform.
3. Yes, I'm unable to place any sports bets at all...
4. Yes, my full deposit still available in my account and I haven't used any of it for gameplay.

Kindly,

ChrisK369

Thank you for your reply.

Could you please send me screenshots of the error messages you see when attempting to open any casino game or place a bet on a sports event?

Also, could you please explain in more detail what restrictions the casino applied in accordance with their Terms and Conditions? Are these restrictions specific to your account, or do they apply generally to all players?

Thank you in advance for your cooperation.

Hello again! Yes, below you'll find the error screenshots. I took new ones right before sending this reply to you. As for the restrictions, I don't now what are they are, as the casino operator didn't explained to me, although I asked him... Also, I don't now if restrictions are specific to my account only, or do they apply generally to all players... (The 1st screenshot is the sports bets error. The 2nd is the casino games error).

Hello ChrisK369,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you for your reply and for your patience while I was away from the office.

• Have you tried opening other games besides Roulette? For example, have you tried accessing any slot games to check whether the restriction applies only to certain games or to the entire casino?
• Has customer support informed you whether you have been restricted from playing specific sections of the casino, such as sports betting or live casino games?

Yes, I've tried to play other games, but still the same error appears...

The support gives only generic answers...

Dear ChrisK369

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello ChrisK369,

I'm Michal, and I have taken over your complaint. I have reviewed this case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

We would like to invite FairPari Casino to join the conversation.

Dear FairPari Casino,

Could you please clarify why the player is currently unable to place any bets and why the games are inaccessible?

If this issue is related to a technical glitch or system error, could you please advise when it is expected to be resolved?

Should there be any relevant details or circumstances regarding this matter that are not suitable for public disclosure, I would appreciate it if you could share them directly with me at michal.k@casino.guru for a or independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ChrisK369,

I have tried to contact the casino repeatedly but have had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.

In the meantime, if you want to pursue your case further, please follow the steps as outlined in FairPari's Dispute Resolution section.

You may also find our article, How to submit a complaint to a regulator | Casino Guru, helpful when preparing your submission.

Should you decide to pursue this route, I would appreciate it if you could let me know the outcome of your complaint with the casino's ADR body and whether they were able to assist you. You can reach me at michal.k@casino.guru.

I am sorry that we were unable to provide a more favourable resolution in this case.

Best regards,

Michal

Casino Guru

We’ve reopened this complaint at the request of FairPari Casino. We would like to allow this case one more chance to be clarified/resolved and help both parties involved to reach a satisfactory conclusion.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ChrisK369,

I have been informed that your deposit has been refunded and your account has been closed. According to the casino, there were no other funds owed to you prior to the closure. The casino is entitled to close any account where there are no outstanding financial obligations.

Could you please confirm receipt of your deposit?

Dear ChrisK369,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, they refunded the amount of 15€, but they didn't gave an explanation as of why they didn't allow me to place bets, either on casino games or sport events...

Dear ChrisK369,

Thank you for confirming that you have received your deposit back.

I understand your point that the casino could have provided an explanation as to why you were not permitted to place bets. However, as mentioned previously, casinos generally reserve the right to restrict or close player accounts at their own discretion and, in certain circumstances, to refuse to accept bets or provide their services to an individual without being required to disclose a specific reason.

This is a common provision found in the Terms and Conditions of online casinos and is generally considered an industry-standard practice.

In this particular case, I have also located the following provision in the casino's Terms and Conditions:

2. General Terms

9. The Company reserves the right to refuse to accept a bet from any individual without giving a reason.

Since no gameplay took place and you have received your full deposit back, I do not see any financial loss or other material harm resulting from the casino's decision. Unfortunately, there is therefore nothing further we can reasonably require the casino to do in this situation as they acted in accordance with the rules you accepted when creating your account.

I will now proceed with closing this case.

Should you encounter any issues with this or another casino in the future that you believe may not be in accordance with the applicable casino rules or fair gambling practices, please feel free to contact us. We will be happy to review the matter and will try our best to assist you.

Best regards,

Michal

Casino Guru