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I won 1200 euros after a really big fight. I deposited 70 euros with the bonus and had 420 euros at my disposal. I had to convert that to around 12,000 euros. Almost impossible but I was lucky. On May 24th I applied for a payout. After a few days I didn't get the money. I contacted customer support. Fiona (always Fiona) told me that processing would take 7 to 21 days. Today is long gone and I still haven't received any money.

Ich habe 1200 euro gewinnen nach echt große Kampf 70 euro eingezahlt mit bonus hatte ich 420 euro zu Verfügung.ich musste das auf ca.12000 euro umsetzten.fast nicht möglich aber ich habe glück gehabt.24 Mai ich habe Anhebung Antrag gestellt.das ich nach einiege tage das geld nicht bekommen habe.habe ich mich auf Kunden Support gewendet.Fiona (jedes mal Fiona)hat mir gesagt das Bearbeitung dauert 7 bis 21 Tage) heute ist längst vorbei und geld habe ich bis jetzt nicht bekommen.

Dear kuki2662,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino discussing the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay cautious and contact us directly if you have any doubts.

Dear kuki2662,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru