Extreme Spins Casino - Pelaajan kotiutus on viivästynyt.

I've been waiting for my withdrawal for more than a month. The casino regulations indicate between 7-21 working days to wait for the withdrawal, it even exceeds 21 days and they still don't want to pay me.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share a screenshot of your withdrawal request as it appears in your player's profile?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi Tomas,

I just came to send you an email with all responses and proofs to your questions.

Thank

Player's responses:

Hi Tomas,

Have you made any successful withdrawals from the casino in the past?

(No, it's my first time at that Casino)

Could you please confirm that you have passed the KYC verification?

(Yes, you cans see to my profile at screenshot , my profile seems verified)

Have you accumulated your winnings with the help of a bonus?

(Yes, they were offering some percentage on the deposit amount. So I had my money deposited plus the percentage that the casino had offered me)

Could you please share a screenshot of your withdrawal request as it appears in your player's profile?

(See the attached please)

Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Pppmmm,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Extreme Spins Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Hi Tomas, Hi Attila,

Thank you very much! 🙏🏻

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Attila, I wouldn't be surprised if they don't answer, because it's not a real casino and unfortunately we get robbed on this site that should be closed. I wonder why there is no organization to prevent this kind of sites/casinos from existing. We get robbed in broad daylight and under the name (legally).

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Attila Gorkij