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I made an initial withdrawal on 12th April 2026 for £4,360 and was told to wait the 7-21 day processing period.

Upon doing so, they proceeded to feed me AI slop and copied answers every time I sought an update on my withdrawals.

Fast forward to today, 19th May 2026, and they have cancelled my withdraw indicating that I withdrew too much and to take it down to £4,000. I have done so, but they are now telling me it will take another 21 days.

Based on reviews on here and Trustpilot, I am certain I will never receive a penny of this withdrawal and am unsure of what to do next. Getting in touch with the casino is nigh on impossible and their website identity is hidden from the WHOIS lookup registry by Privacy Guardian.

I contacted ActionFraud and my bank who have also been less than helpful with this.

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Dear hancockscfc,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.

Could you please forward a screenshot of your withdrawal requests from April and May to tomas@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Dear hancockscfc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru