Evospin Casino - Pelaaja pyytää talletuksen palautusta.

They keep asking for screenshots and documents that do not exist to send my own money back, have not played on their site but simply transferred money. I was promised a bonus that I did not get at registration and therefore chose not to play and would like my money back .. so they can be played at a casino that does not scammer.

De bliver ved med at bede om screenshoot og dokumenter som ikke findes for at sende mine egne penge retur, har ikke spillet på deres side men blot overført penge. Jeg blev lovet en bonus som jeg ikke fik ved indmeldelsen og valgte derfor ikke at spille og vil gerne have mine penge retur.. så de kan spilles på et casino som ikke scammer.

Dear Bebsymus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents you have already provided? Which documents have been requested by the casino that you are not able to provide?

Would you be so kind as to send me all the relevant communication between you and the casino so we can gather as much information? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Bebsymus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Thank you for your email, Bebsymus. Which documents that do not exist is the casino asking for? Could you please forward the conversation between you and the casino to kristina.s@casino.guru?

Bebsymus, I would really appreciate it if you described your situation in words instead of sending screenshots without further explanation. Please understand that I cannot help you just by assuming what happened. Thank you in advance for your understanding.

Dear Bebsymus,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.