Epicbet Casino - Pelaajan tili on suljettu ja varat takavarikoitu.

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Dear Eugene2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the situation, please allow me to ask you a few questions:

• Is there any chance that someone from your household, or someone using the same IP address, has also created an account at this casino?
• Could you please confirm whether you have successfully passed the KYC verification?
• Could you clarify if you received any other requests for documentation prior to the closure of your account?
• Is there any information regarding your account status in your Epicbet account dashboard?

I hope we will be able to assist you in resolving this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

1 No

2 yes

3 I completed my account verification the very day I signed up, however 2days ago shortly after submitting a withdrawal request, another verification process was requested which I also completed but my account got closed almost immediately

4 Currently my account has been closed I can't access it anymore.

Dear Eugene2,

Thank you for your reply and for providing the previous details.

To help us clarify your issue, could you please provide the following information:

• Have you accumulated your winnings with or without an active bonus?
• Have you had any previous issues with your account or deposits?
• Have you received any further communication from Epicbet after your address was verified?
• Could you provide any additional evidence regarding this case?

You can send all relevant documents to petra.h@casino.guru or post your screenshots directly to this thread.

Thank you again for your cooperation.

1 my winnings are accumulated from real deposit not bonus

2 No

3 no further communication

4 their last message regarding my account is screenshot below

Dear Eugene2

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello Eugene2,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Epicbet Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Thank you in advance for providing us with your view of the issue.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Martin.

We have sent you response to this complaint to your email.

kind regards,

Team epicbet

Dear casino representative,

thank you for your answer.

Dear Eugene2,

thank you for your patience. Can you please confirm whether there are any outstanding balances in your account?

Yes, aside the 56 USD earlier quoted there is an outstanding balance on my gaming account before the closure which amounted to 100+ USD. The 56 USD is the withdrawal amount expected to be paid before the unexpected account closure.

Thanks

Dear Casino Guru Team.

We have provided answer with information to your email.

Kind regards,

Team epicbet

Dear casino representative,

thank you for your response. I have sent you an additional message.

Hello Martin.

We have provide you with a response to your email.

Kind regards,

Team epicbet

Dear Eugene2,

thank you for your patience. To update you on the current proceedings, a discussion regarding the handling and sharing of information is ongoing. Please rest assured I will update the thread as soon as possible.

I am relying on your judgement,

Thank you

Dear Eugene2,

the process has taken longer than expected on our side, but I assure you progress is being made. Thank you for your continued patience, I will extend the timer by a couple of days.

I am waiting and should you need anything please kindly let me know. Thanks

Dear parties,

thank you for your patience. Please note we are currently still waiting for a response from our legal team. I will update you as soon as possible.

I am with you solidly

Dear parties,

I once again thank you for your patience and apologize for the delay. I am still awaiting a response from our legal team.

I'm waiting

Dear parties,

I can confirm I have received the response from our legal team and forwarded the requested information to the casino representative.

That's good to hear.

Thanks

Dear Eugene2,

thank you for your continued patience.

Following the review from our legal team, additional clarifications are currently being discussed with the casino representative. At this stage, we are awaiting further information from the casino before we can proceed further with the assessment of the case.

I appreciate your understanding and will update the thread again as soon as there is any meaningful progress.

Kind regards,

Martin

Casino Guru

I am waiting patiently

Dear Eugene2,

thank you for your patience. Currently, we are waiting for more clarifications from the casino representative. I can assure you that talks are still ongoing and the matter seems to be progressing.

It has now been over three months since I submitted my complaint regarding the unfair treatment and behavior I experienced with Epicbet.

Throughout this entire period, I have remained patient and cooperative, hoping for a proper investigation and resolution. Unfortunately, it now appears that no meaningful progress is being made, as my case continues to remain pending without any clear update or conclusion.

I am deeply disappointed by the prolonged delay and lack of resolution despite the seriousness of the matter. I kindly request that my complaint be urgently reviewed and that I be provided with a clear update regarding the current status of my case and the expected timeframe for resolution.

I believe three months is more than enough time for this matter to have received proper attention, and I respectfully ask that this issue no longer be overlooked.

I look forward to your prompt response.

Dear Eugene2,

I fully understand your frustration. However, I can assure you that the matter is not being overlooked, to the contrary, talks have been ongoing since the very start.

To further explain the current state of events, the casino is only willing to provide the requested evidence under certain legal precautions. This unfortunately means, that me and the casino representative were forced to get our legal teams involved, which has unfortunately contributed to the lengthy delays.

Dear Eugene2,

to update you on the current developments, the relevant communication had been forwarded to our legal team. I am now awaiting what seems to be the last confirmation. Thank you for your patience.

Dear Eugene2,

thank you once again for your patience. I can confirm the relevant documents are being signed right now. Afterwards, the casino will hopefully be able to provide us with the required evidence to proceed in this case.

I'm waiting thanks

Dear Eugene2,

thank you for your patience. The casino representative has now been able to provide us with internal records of the casino's system. I have now requested further clarifications regarding the account activity.

Dear Casino Guru,

Thank you for the update and for continuing to investigate my case. I appreciate your efforts and look forward to the additional clarifications from the casino regarding my account activity. Please keep me informed of any new developments.

Kind regards

Dear Eugene2,

Thank you for your patience throughout this lengthy process.

Unfortunately, after reviewing the information and evidence provided, I must inform you that we are forced to reject this complaint.

The casino provided confidential evidence supporting its decision that your account was linked to other accounts in a way that breached both the casino’s rules. Based on our review, we are unable to conclude that the casino acted unfairly when it closed the account and voided the remaining balance.

I understand this is not the outcome you were hoping for, especially considering how long the case has taken. However, after assessing the available evidence, we cannot support your claim that the account closure was unjustified.

For future reference, I strongly recommend making sure that only one account is created and used per casino, and that your account is not accessed in a way that could result in it being linked to other accounts.

I’m sorry we could not provide a more favorable resolution in this instance. Thank you for your understanding.

Best regards,

Martin

Casino Guru