Energy Casino - Pelaajan kotiutus on viivästynyt.

Hi, I made a withdrawal 2 weeks ago and all my documents have been verified for my account verification. Still, the withdrawal is not showing anywhere and the live chat assistant just says to wait...

Hei, olen tehnyt kotiutuksen 2 viikkoa sitten ja kaikki dokumenttini ovat vahvistettu pelitilini vahvistusta varten. Silti kotiutusta ei näy missään ja live chat avustaja vain sanoo että pitää odottaa...

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Dear Matildanordgren,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When did you complete account verification in the casino?
• Is the payout request recorded in your player's account under any status? Would you be able to share a screenshot of your payout request?

Post it here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas