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Hello, I have on 21.10. and on 10/31 I requested a payout of EUR 1000 each and I was repeatedly put off that the money would be paid out soon. And yesterday the casino closed my account saying "Please note that we closed your account permanently as you registered

in our site from a restricted territory." Neither my deposited 300 EUR nor my winnings have been paid out

Hallo, ich habe am 21.10. und am 31.10. jeweils 1000 EUR Auszahlung beantragt und bin immer wieder vertröstet worden, dass das Geld demnächst ausgezahlt wird. Und gestern hat das Casino meinen Account geschlossen mit dem Hinweis "Please note that we closed your account permanently as you registered

in our site from a restricted territory." Weder meine eingezahlten 300 EUR noch meine Gewinne wurden ausgezahlt

Hello Torkon2000,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Elite24Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When did you register into the casino? When did they close your account? Did they also confirm that no deposit will be returned to you?

Looking forward to your answer.

Regards,

Nick

Hello, today I got an email: "Please accept we sincerely apologize for the delay in your payments, your pending payments of €2000 have been processed already". In the casino I now see the payouts with the status "Success". If the money actually arrives in my account in the next few days, I would get back to you here immediately. Greeting Christian

Hallo, heute habe ich eine email bekommen: "Please accept we sincerely apologize for the delay in your payments, your pending payments of €2000 have been processed already". Im Casino sehe ich die Auszahlungen nun im Status "Erfolg". Sollte das Geld tatsächlich in den nächsten Tagen auf meinem Konto ankommen, würde ich mich umgehend hier wieder melden. Gruß Christian

Hello, the money came into my bank account today. Many Thanks

Hallo, das Geld ist heute auf meinem Bankkonto eingegangen. Vielen Dank

Thank you Torkon2000 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick