Duelz Casino - Pelaajan tili on suljettu yllättäen.

I think this casino is scamming people. I registered there, the menu is in Estonian, that is, I was misled into thinking that this is our Estonian casino, that it is supposedly licensed, in the amount of 60 €. I made a deposit there, well, partially in parts, and then suddenly they tell me that my account will be closed from June 13th. I ask them to explain to me why I don’t write, it’s just that our casino will not work in your region. I say, "Couldn’t you have warned me somehow or something?" I don’t know that this is happening. This really upsets me. Wow, this is the first time I’ve encountered this.

Я считаю что это казино обманывают людей я зарегистрировалась туда там эстонская на эстонском языке меню то есть я это меня ввело в заблуждение в какой-то что это наша эстонское казино что это как бы с лицензионное в размере 60 € я туда вносила депозит ну частично частями и тут резко они мне говорят что мой аккаунт будет закрыт с 13 июня я прошу у них объяснить мне по какой причине я не пишет просто в вашем регионе наше казино не будет работать я говорю а вы не могли это как-то предупредить или как-то я не знаю что это происходит меня очень это прям аж возмущает ну ничего себе я для такого вообще первый раз так и сталкиваюсь

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Hello, Thank you very much for submitting your complaint. I'm truly sorry to hear about your issue with Duelz Casino. However, I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don't use this as an opportunity to later cancel the player's legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.

Therefore, I would like to emphasize that we investigate further and help only those players whose funds (or winnings) have been confiscated due to being from a restricted country.

Could you please advise how much currently is your withdrawable balance?

Thank you very much in advance for your reply.

Best regards,

Attila

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Kapibara,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila