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I’ve tried to verify my account approximately 30 times and when I questioned them in the chat I was told to keep waiting , now my account has been blocked and they will not respond to my emails , the problem started on Friday 16th September 2022

Dear paulrmassey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that £1,300 (dispute value) is being held in your account? Have you accumulated your funds with or without an active bonus?

Also, do I understand correctly that you have not received any explanation from the casino regarding this situation? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear paulrmassey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.