Duelbits Casino - Pelaajan voitot on takavarikoitu.

Dear bassabar,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you've encountered regarding the tournament prize on Duelbits Casino.

To gain a clearer understanding of your situation and assist you effectively, could you please provide the following information:

• Have you received any additional communication from Duelbits since their last response?
• Have you participated in similar tournaments on Duelbits or other platforms before, and if so, were there any issues?

If you have any additional relevant communication or documentation, please feel free to forward it to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Petronela,

First of all, thank you for taking this case and trying to resolve it.

The only communication that I got response was via discord. I will email the whole conversation by email.

I am active for about 4 years in crypto gambling. I participated in many many challenges (must been more then a few hundred now to get an indication) on different platforms (bcgame, stake, shuffle, 500casino).

I am only for a short period playing at Duelbits, and only participated in 1 challenge. This went without any issues.

Also to be able to participate in their tournaments, you have to join it first by clicking the opt-in button.

If you are not eligible to participate, you cannot see/click this button, which was not the case for me.

I joined it, and finished it (and still show as 1st rank in the history of the tournament).

On all those hundreds of challenges there were not really issues, sometime a small problem (like a score which was not counted correctly, etc), but it always got fixed.

Never have I encountered that I got disqualified, and surely not that a casino took away my balance.

If you need any more information, please let me know.

Thank you very much, bassabar, for providing all the necessary information. I will now transfer your complaint to my colleague, Martin (martin.l@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear bassabar,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Duelbits Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? In case you have confidential evidence of any wrongdoing, please send it to martin.l@casino.guru. Thank you in advance for providing us with your view of the issue.

Good afternoon,

Martin, there is an ongoing review of this customer account, and I have emailed you further information and the current status of the investigation.

Kind regards.

I sent the export from depos/withdrawals to duelbits.com again.

I also mentioned to them about their annoying attitude towards me. They are the ones accusing me based on some false arguments. They clearly linked my account to another by comparing the cwallet hotwallet.

It seems they are not hindered by any knowledge and not able to correct their own mistakes. Instead they make up new false accusations towards me for having removed some txid's etc, which is not true.

And again obviously without proof, since its not true there cannot be any proof either.

Instead of giving me some solid true proof for the things they accusing me of, they force me to give more information and proof that their false accusations are not true. I think this is not the way it normally should go. I personally, if I accuse someone, I make sure the facts are right before even doing so. If I might have made a mistake, I take back my accusations and offer them my apologies. Duelbits.com seems to not care at all how it must be to me to kept being accused falsely over and over again, instead they keep pushing it more and more with other non valid stuff they make up and make me do even more effort.

Dear casino representative,

thank you for your involvement in the mediation of this case.

Dear bassabar,

are you open to sending the same export to martin.l@casino.guru? I can then evaluate the evidence for myself as well, and see whether there are any issues.

Hi Martin,

I sent the exports via email.

Best regards.

Dear everyone,

I would like to confirm mediation is ongoing in this matter. We have sent the casino an e-mail with additional questions.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thanks for extending the timer here Martin. I have responded to the previous email. Please let us know if there is anything we can provide further.

Dear parties,

I can confirm we have received an email from the casino representative. Investigation is ongoing on our part. In case any new developments arise, please let us know

Dear parties,

we have sent an email with additional questions to the player. In case there are any new developments, please let us know.

Sent answers to your questions by email.

Dear bassabar,

thank you for your continued cooperation. Just to make things a bit clearer, have you only used the site's refer-a-friend program or also the affiliate program?

Dear casino representative,

I have sent you emails with additional questions. We will be awaiting your answer.

Hi Martin,

I only used a link from a friend of mine who I know via telegram sent me, he told me about duelbits. It was a refer-a-friend link, which it exactly was, I got refered by a friend.

Best regards.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Martin, apologies for the delay.

We have now responded to your last email.

Thanks again for your patience.

Dear bassabar,

Thank you for your continued patience. To update you on the current status — we are still waiting on additional clarification regarding your participation in Duelbits’ referral system.

We would like to explain that using the refer-a-friend functionality, as you described, would in most cases be considered acceptable and in line with how these programs are intended to work. However, if the referral link was connected to an affiliate program, this would fall under a different set of rules and obligations. Self-affiliation or cross-linking between accounts in an affiliate structure is not allowed and can result in penalization from the casino, including disqualification from rewards.

I fully understand that you said you have used a standard refer-a-friend link, and not participated in any formal affiliate program. We are continuing to look into this matter with the casino and will update you as soon as we receive more details.

Hi Martin,

Yes, that is correct. I used a standard refer-a-friend link from a friend of my. No affiliate program is involved in any way.

Thank you for your continuing investigation. As quick duelbit was to take away my reward, as slow they are to reply imo. I don't understand how they respond so slowly (actually I think I do: they just trying to find other reasons to not pay, cause previous ones are not valid). It seems to me its just a matter of providing the information and I assume they already had it (which is impossible though, cause it aint true lol), or they must have accused me without any fundament/facts.

This whole case is more then 2 months old now. Most legit players who were falsly accused would have give up I guess which I think is the intention of duelbits. Not only duelbits took 4k of me, but allot of time and effort too, and not only mine.

I hope justice will be done and that it might be an example to other future or previous victims of duelbits acts to not give in, but continue till the truth is out. I noticed I am not alone, and there are several similiar cases posted on bitcointalk. It seems to be common business for duelbits to act like this.

Best regards,

and again thank you Martin.

What is the value of their apology, if they keep doing the same over and over again after?

Their word is not sincere nor contains any truth.

A tree is known by its fruit.

Look at their acts and be aware.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, and apologies once again for the delay here.

Further evidence and a response to the email thread has been added.

Thanks for your patience and understanding.

Why not publish the 'evidence' here? I hope I can at least see it, since there cant be any legit evidence. I know who I am and what I have done and what I didnt do. There can not be any evidence of something that didnt happen, its simple as that and I am 100% confident. Not sure if Duelbits will go that far to manipulate their 'evidence', but as soon as it proof something that didnt happen, I would like to request to see it too, so I can show the real version of it.

Also, my patience is coming to and end. Now we have to wait another 10-14 days for Duelbits next reply. Its been going on for more then 2 months now, only because Duelbits taking almost 2 weeks to respond.

Dear bassabar,

I apologize for a late update but I can confirm that discussions are still ongoing on this matter. I would also like to ask you a couple of questions through email - I will send it shortly.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Martin,

Apologies for the delay in our response.

An email has now been sent to the player to clarify our decision and address their concerns directly. Please let us know if any further input is required from our side.

Kind regards,

Hi Martin,

I checked my email, there is no email sent as mentioned by Duelbits.

I checked spamfolder too.

Dear casino representative,

thank you for your response. Can you please specify the contents of the mentioned e-mail? Also, please doublecheck whether it has been sent to the correct e-mail address.

Dear bassabar,

is it okay to share the email you have used during our communication? I can send it in the next message - it will be marked as private so only the involved parties will have access to it.

Hi Martin,

Yeah sure, I have nothing to hide.

Edit: To be honest Martin, I really feel Duelbits is playing games. Respond last minute after another week of extension. And I am pretty sure they still have to make up some email still, I am pretty offended they not only stealing money but also time.

Can't Duelbits read my messages?

They said they sent me an email, but that is a lie. I have not received any email from them. Why don't they respond? Where is their so called email? Nothing.

I think its like this whole case in a nutshell: they make up some story full of lies, and don't take any responsibility for it.

I cannot believe a criminal organization, who steal money from their clients just can continue their business nowadays. May it be clear they are simply cheap thieves with no intention to return the money they stole, even after being called out for it. I have seen no evidence ever since that backup their acts still.

They not even have the dignity to return the money, even after it's basically proven they are wrong, since they have nothing to backup their false claims. And they are too coward to even respond to me, cause they know this is the truth.

Did it eventually became clear what happened to that 4k? I dare to put my hand in the fire it did not go to the next player who won, but straight into their own pocket. Cause this is the motivation for them to take it away at the first place. Duelbits is the most disgusting casino I ever encounter in all those years I played at online gambling casino's. Never have I met such people who act so low, a disgrace to mankind. I can ensure you all the coins you gathered for yourself in a shady way will not be worth to cover the things that are waiting for you.

Dear Martin,

We have now responded to your latest email. After a full review, we can confirm that our decision is in line with our Terms of Service regarding Bonus and Promotion Abuse.

As outlined in our terms, Duelbits reserves the right to exclude any player or group of players it deems to be abusing a promotion, or for any reason at its sole discretion. In such cases, promotional winnings may be voided.

No deposited funds have been withheld, and the customer has been duly informed of the outcome via email. This decision is final.

Best regards,

It was basically a wager race. I did nothing more then wager allot. Explain how this can be seen as abuse. Is there any of the tournament rules I broke?

And indirectly you took my deposit money too partially, cause its known wagering cost money.

But it seems Duelbits decision is final, cause they 'feel' like not paying. And in their terms it allow them to do so.

What happened to the money you took? Did it went to the next winner? Cause if so, it would take away the doubt for me that the sole purpose of Duelbits isn't just to pocket the money themself but to prevent any so called 'bonus abuse' to keep it fair for the players. (But unfortunately I talked to the nr. 2 and the nr.3 and they didn't received more then 2nd and 3rd place.

Its crystal clear what happened here. Either some corrupt employee took the money, or its Duelbits decision themself.

But like always they will just ignore me and any of my questions, cause it doesn't suit them for the truth to come out.

Please be aware whoever read this:

I am a legit player known over the years in all kind of different platforms and in the crypto gamble community. I never had any issue with casino's (BC.Game, Stake, Shuffle, 500.casino and a few more) that were not solved. I wagered a total of 50m+ on this platforms. What Duelbits is doing to me has no legit ground, though they get away with it, it seems.

What happened to me can happen to anybody. Please avoid this casino, it is shady and even scammy by confiscating my money.

If Duelbits does not reply to this message, we can assume they know its true and there is nothing more to add to it.

Thanks Martin, and good luck players and keep safe.

Best regards.

Dear parties,

I would like to thank both the player and the Duelbits team for taking part in this discussion and providing their perspectives.

Despite the lengthy exchange, we weren’t able to obtain enough specific evidence from the casino to independently verify the reasons behind its decision. Because of that, we were unable to push the case any further or reach a clear conclusion.

For this reason, we closed the complaint as unresolved. This outcome has influence on the casino’s safety index.