Duelbits Casino - Pelaajan kotiuttaminen viivästyi KYC:n takia.

Hey,

I recently started playing on Duelbits, everything was going fine. I was mainly playing dice and mines to rank up and get those rewards, but all of a sudden, Duelbits asked me to kyc. At this point I was neither +ev or in profit, so I just kyced because they locked all of funds and they wouldn't let me withdraw the money. As soon as I kyced, they said and I quote, "If we find that you have engaged in unfair practices, deliberate cheating, or taken advantage of the Website or any of its Users, or if your Account is being utilized for the benefit of a third party." While this was completely false, all I did was play dice and get those rewards. If playing dice and mines was considered "deliberate cheating", then why are they allowed to be played? I was participating in the daily, weekly, and originals weekly race but I wasn't exploiting or anything. I wasn't even +ev when they asked me to kyc, so why would they ban me all of a sudden and hold my funds? This is not fair, people should be allowed to withdraw their funds, but I guess Duelbits doesn't honor that, if you play dice or mines (which they clearly ALLOW) they will just kyc you and ban you. Everyone should be careful when playing on duelbits, if you don't play the way they want you to play, they will just ban you and hold you funds.

Dear YouNevaKnow,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Duelbits Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Do I understand correctly the casino blocked your withdrawals only?
• Could you please explain how much you wagered since your last deposit?
• Do you have access to your transaction history? When was the last time you deposited and how much it was?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1) Yes, only my withdrawls are blocked, I can still deposit.

2) In total, I have wagered 1.4 million, since my last deposit, I have wagered around 600k.

3) Yes I do, it was on the 2025-03-14 9:00 PM and it was 1500 USDT

4)

Thank you very much, YouNevaKnow, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi YouNevaKnow,

I have looked at your case and understand the situation. Let me contact the casino and I will do my best to help. I would like to invite Duelbits Casino to the conversation to participate in the resolution of this complaint.

Hello Peter,

All evidence to substantiate our decision has been sent to your email. PLease let us know if there is anything necessary from our side.

Best regards,

Thank you Duelbits Casino team for your email. I've sent you some additional questions.

Hey, now I am unable to log into my Duelbits account, can you please tell me whats going on?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Peter,

Replied to your email. Please let us know if any other information is required.

Kind regards

Thank you Duelbits Casino team for the additional evidence.

Dear YouNevaKnow,

I'm afraid I won't be able to help you with this one. The casino provided evidence suggesting multiple accounts. Unfortunately, there's nothing we can do to help you in such a case. We can only recommend you create only one account and play in your name with your own funds in the future. I wish I could be of more help.

Best regards,

Peter