DrakeBet Casino - Pelaajan tili on suljettu ilman selitystä.

Avoid this casino at all costs and add it to the blacklist.

I deposited $1,000 and won an additional $900, bringing my total balance to $1,900. When I attempted to withdraw the full amount, I received a message stating that I needed to turn over my deposit twice before being eligible for withdrawal—despite already meeting this requirement.

When I contacted customer support, they simply told me to "play more" without providing any proper explanation.

Later, they claimed it was a technical issue and assured me they would resolve it as soon as possible. However, two days passed, and I was suddenly unable to log in to my account. When I tried to reset my password, I received a notification saying that my email does not exist in their system—essentially, they had deleted my account.

Since then, they have completely ignored my messages. This casino is clearly fraudulent and should be avoided.

Dear Bloodygambler,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing. To better understand your situation and assist you, I would like to ask a few questions:

• Have you made sure that you entered the correct email address when trying to log into your casino account?
• When was the last time you were able to successfully communicate with the casino’s customer support?
• Were you able to see a wagering bar in your account indicating how much of your deposit has been successfully wagered?
• Could you please forward me all the communication between you and the casino customer support regarding this issue to veronika.f@casino.guru?

Once I have this information, I’ll be able to assist you further.

Thank you for your cooperation, and I look forward to your reply.

Best regards,

Veronika

Dear Veronika,

Thank you for your response. Please find my answers below:

I can confirm with 100% certainty that I am using the correct email address.

My last communication with Customer Support took place on Saturday, February 15th.

There is no wagering bar available. The only way for me to track my wagering was through the auto-spin feature. For example, if I set a €10 bet and enabled 100 auto spins, the total wagering would be €1,000 (10 x 100). Based on this calculation, I am certain that I met the wagering requirement, especially since they acknowledged having technical issues and assured me they would resolve them.

Unfortunately, all my communication with support was via live chat, and I was only able to take one screenshot. I do not have any additional records.

Hello! Do you have any updates?

Have you contacted customer support after you found out that you were unable to log in using your email address? Have you tried logging into the casino with your username?

If you have problems with logging into your account, please contact the casino customer support and then forward the screenshots or the chat transcript to me. Thank you for your patience and cooperation.

Hi! Yes, I did try to reach out to customer support and log in, but unfortunately, they did not respond to my messages. Once they received my question, they stopped replying.

Hello! Do you have any updates?

Hello! Do you have any updates?

Thank you for your email. The screenshot shows that casino customer support sent a message just 2 minutes before your screenshot was taken. This doesn’t mean that they haven’t responded to your inquiry later on. There might have been additional communications after that, which could address your concerns. Could you please wait until the casino responds to your question?

This was their last reply. After I addressed my question, they didn’t respond anymore. I’ve sent you another screenshot from the same chat. I’ve tried contacting them several times, but they never respond once they see the topic!

Hello! Do you have any updates?

Dear Bloodygambler,

Thank you for reaching out. I’m sorry, but I will need more evidence from you to confirm that you actually had an account at this casino. If your email address cannot be found in the casino’s system and there is no solid proof that you had an active account, we won’t be able to contact the casino to request an explanation.

Thank you for your understanding, and I look forward to your response.

Dear Bloodygambler,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello! I have checked my email, but I could not find any emails from them. However, I am certain that I had an account with them—perhaps they have hidden it well. I do have transaction records showing that I made deposits via cryptocurrency.

Hi Bloodygambler,

Thank you for your continued patience. Unfortunately, without clear proof of your account's existence, we are unable to escalate this complaint to the casino.

If you are able to provide any additional evidence, such as transaction records or further communication, please feel free to share them after submitting a reopen request. However, for now, we must close this case as insufficiently supported.

We understand that this may be disappointing, but we appreciate your understanding.

Best regards,

Veronika

Casino.Guru Team