DragonSlots Casino - Pelaajan kotiutuspyyntö on viivästynyt.

best regards...in short...hit €82...withdrawal always failed...their reason...bank card unconfirmed...it's strange that it doesn't need to be confirmed for a deposit...only for a withdrawal...interesting...I'm attaching a picture of the card...if you think it's not right...they wanted a card that shows my name...expiration date and number. first six and last four...so tell me...what's wrong?Sorry, I can't upload a picture of the card...

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Hello,

Thank you very much for submitting your complaint. I’m truly sorry to hear about the difficulties you’re experiencing.

Please understand that KYC (Know Your Customer) verification is an important and mandatory process designed to ensure the security of both players and the casino. Since online casinos cannot verify identities in person, this is the only way to confirm that the account and funds belong to the rightful owner. Licensed and reputable casinos treat this step with great care, and although it can sometimes take a few working days to complete, it is carried out to protect you and prevent any misuse of your account.

To better understand your situation and move the process forward, could you please provide the following details:

• Which documents have you already submitted to the casino, and when exactly did you send the most recent one?
• Have any of your documents been reviewed and approved by the relevant department?
• Could you please forward the pictures of the payment card you sent to the casino for verification to veronika.f@casino.guru?
• Has the casino rejected any of the photos of the card you have sent so far? If so, did they offer any guidance on how the photo should look?

I hope we will be able to help you resolve this matter as quickly as possible. Thank you in advance for your reply and cooperation.

Best regards,

Veronika

Dear VladoBucher,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.