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Hello, I would like to explain my case, the problem started on the 6th of this month, that day I made a withdrawal for the amount of $ 30.01 more than a week has passed and the status of said withdrawal is still in "pending" status which for the time that has passed until it had to be deposited into my account, I have contacted them and the only thing they do is give me a bot that says the same thing as always "we have had some inconveniences but we are solving" they have been saying that for more than a month, I am worried because I see that on the doradobet El Salvador Facebook site many people are complaining that they are no longer paying and that already alarms me, likewise last Saturday they have a promotion that if you enter on Saturdays at 12 noon in El Salvador they will give you 30 free spins which I won like 19 dollars plus some games that I made the other withdrawal amounts to $ 26.6 so obviously if they have not paid me the withdrawal from more than a week ago much less will they make me the payment of the withdrawal that I asked now, I would like an answer from them but only a bot answers, and I have seen that on the Facebook page there are people who have gone more than two weeks without receiving the money, but because they do not have the means to pay, but if one puts money in quickly they grab it, I would like a solution and to see how that money that I earned without any violation of their policies can be returned to me. Thank you very much in advance for your help.

Hola, quisiera exponer mi caso, el problema empieza desde el 6 del presente mes, ese día hice un retiro por la cantidad de $30.01 ha pasado más de una semana y el estado de dicho retiro sigue en estado "pendiente" lo cual para el tiempo que ha pasado hasta ya tuvo que ser depositado a mi cuenta, me he comunicado con ellos y lo único que hacen es pasarme un bot que dice lo mismo de siempre "hemos tenido unos inconvenientes pero estamos resolviendo" eso lo han venido diciendo desde hace más de un mes, me preocupa porque veo que en el sitio de Facebook de doradobet El SALVADOR mucha gente se está quejando que ya no están pagando y eso ya me alarma a mi, de igual manera el sábado pasado ellos tienen una promoción que si te metes los sábados a las 12 del mediodía de El Salvador te regalan 30 giros gratis lo cual gane como 19 dólares más unos partidos que metí el otro retiro asciende a $26.6 entonces obviamente si no me han pagado el retiro de hace más de una semana mucho menos me harán el pago del retiro que hice ahora quisiera una respuesta de parte de ellos pero solamente un bot contesta, y he visto que en la página de Facebook hay gente que lleva más de dos semanas sin recibir el dinero, pero porque para pagar no tienen pero si uno mete dinero rápido te agarran el dinero, quisiera una solución y ver como ese dinero que me gane sin ninguna violacion a sus políticas se me reintegre de antemano muchas gracias por su ayuda.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Williamcortezzzzz,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Williamcortezzzzz,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila