Donbet Casino - Pelaajan tili on palautettavana ja kotiutukset on estetty.

Hi, from 30.08.2025 my account is under restoration. Before i was 2times full verified. I try withdraw 500£ , DonBet stopped withdraw and suspended my accout. I ask many times, and nobody give me answer how long will be , whats happen. Before dont have any problem. Withdraw coming normali. Now is over 10 day bloced

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Donbet Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• When did you register at the casino?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• When did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  
• What specific reason, if any, was given to you for the suspension of your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Account was open over year ago.

I've had a DonBet account for over a year. I've passed two verifications. Before that, withdrawals were processed normally. As of August 30, 2025, the account was suspended and a £500 withdrawal was requested. I'll provide a screenshot of the response we receive.

Never give me reason. Just information when i send you beffore

Today send me email then czn frozzen account for 6mc? This is unlegal

Dear player, please advise which games you focused on - slots, live casino, sports betting, etc.? Did you accumulate your winnings with or without an active bonus?  

Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

I send all for email

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Thank you

Hello there,

Thank you Pajo88 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Donbet Casino for their help in resolving this complaint. We would like to know what the issue is with the player's account and what we can do to help resolve this issue.

Thank you!

I send you last email form Donbet. Every singe answer is same form 1mc. Just 1 more info max time up 6mc.

Hello, dear player.

Our anti-fraud team noticed some irregular activity and had to conduct an investigation. The account is now open and can be used freely. We apologize for the inconvenience and wish you luck.

Thank you for the update Donbet Casino representative.

Dear Pajo88, let us know if your issue has been resolved or if you require any further assistance. Thank you in advance!

Thank you.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Pajo88,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter